Modem is flashing red on WaN and no internet service

[TonyDragon]

Question : my modem is flashing red on WaN , and no internet service, what is wrong with it?

[BellAntgio]

Hey there @TonyDragon, 

Welcome to the Community and thanks for your post. 

Which modem do you have?

We have a great How to article titled Internet not working? Try these quick fixes that will help you troubleshoot your connection.

Check it out and let the Community know if you still need assistance.

[JFG]

I had this problem 3 times in 3 months, all 3 times required a visit from a technician, who has to re-route my connection into Bell's main control box.

Bell says it's modem service is reliable but it's far from the Truth. Bell's dsl residential service is so obsolete that even the technician is not optimist as to if I will be able to keep an internet connection where I live. He even proposed to get Starlink. Bell charges 80$/ month for an internet connection made of carboard that flashes wan every 3 months. Can't wait to get rid of it.

[Bryan1]

I have unplugged and plugged back in both sites. I have shut power down

[BellPatricia]

Hey @Bryan1,

Welcome to the Bell Community, and thank you for reaching out.

Is the WAN light still flashing red on your modem after trying out the troubleshooting steps in the article that @BellAntgio posted above?

Keep us posted, the Community is happy to help if you need further assistance.

- Patricia

[Ruby7]

Question on the light of WAN is red, does anyone know how to fix it?

[WelshTerrier · Accepted solution]

Which modem do you have?

The flashing or permanent red light on the WAN port of your router is usually an indication that there is a potential problem with the connection to the internet.

Are you experiencing any internet connectivity issues? Any loose cables or intermittent power issues? Have you rebooted your modem recently? If not, then let's do so now:

1. Go to wherever your modem is located.
2. Remove the power cable from the wall outlet or power supply on the modem.
3. Wait 30 seconds and reconnect the power cable. The lights on the front will blink as the modem goes through its start-up routine. This can take approximately 5 minutes to complete & reconnect to the Bell network.
4. Wait for the lights to finish cycling:
   • Home Hub 4000, Giga Hub, and 3000: The reboot is completed once the front lights on the modem are solid white.
   • Home Hub 2000: The reboot is completed once the WAN and INTERNET lights are solid or flashing blue.

If you are experiencing any internet connectivity issues after completing these steps, then I would suggest that you contact Bell Fibe Internet tech support so that they can do further in depth testing.

Take care.

[fenrannn]

We just got our Modem installed today. Our modem has a bright red ligh on the “OK” part. Technician said it will only take 5-10 minutes for the Modem to update but it’s been 30 minutes already. Is this normal?

[Vanadiel]

Any error messages on the modem display? What is the model of the home hub?

[BellPatricia]

Hey @fenrannn,

Welcome to the Bell Community.

We wanted to check in and make sure that your new Internet service is working properly now.

Please keep us posted.

- Patricia

[Steve1973]

I am currently experiencing this issue. Just woke up on the weekend and the wan was flashing red. I’ve unplugged and reset and rebooted the modem multiple times. Do I need a technician to visit my home?

[ZaneP]

@Steve1973 , Try this first: https://forum.bell.ca/t5/Internet-How-To-s/Internet-not-working-Try-these-quick-fixes/ta-p/2601

If you're not seeing the problem resolved, call Bell Internet Technical Support asap. 1-866-310-2355. They may send a technician to your home.

[Audie]

You're lucky in a way.....mine flashes red every second day for at least an hour.  It's flashing right now on Tuesday morning and it's BEEN flashing since Sunday night

[BellPatricia · Accepted solution]

Hi there @Audie 

Thanks for reaching out to the Bell Community 🙂

Which modem do you have, and is there an error message listed?

If you are still having trouble we recommend using the Virtual repair tool to help detect and fix issues with your Internet. You will find a link to virtual repair and some other helpful troubleshooting tips in this How To: Internet not working? Try these quick fixes.

Let the Community know if you need any more help.

@BellPatricia 

[Sparky Zinda]

Thanks for those suggestions!