Persistent Intermittent WiFi Dropouts/High Latency in Apartment (Home Hub 3000 + 2 Pods)

[WinterSnow6574]

Hello everyone,

I'm facing a highly frustrating and persistent issue with my Bell WiFi connection that occurs daily, specifically every afternoon and evening (approximately from 2 PM to midnight).

The problem is characterized by severe, intermittent high latency/ping spikes that cause the connection to drop out completely for a few seconds on both my laptop and mobile phone, only to reconnect and then repeat the cycle moments later. This makes streaming, gaming, and conferencing impossible during peak hours.

My Setup:

• Modem: Bell Home Hub 3000 (main floor living room).

• Mesh: 2 Bell WiFi Pods (located in the basement, where my bedroom/office is).

• Location: Downtown Montreal apartment (high-density area). The distance between the modem/pods and my devices is relatively short.

Actions Taken So Far (Problem Persists):

1. Replaced Hardware: I have already requested and installed a new Home Hub 3000 modem from Bell. (Issue persists).

2. Pod Repositioning: I have tried moving the two WiFi Pods to different locations within the basement to improve coverage. (Issue persists).

3. Basic Troubleshooting: I have performed multiple modem reboots and followed Bell’s virtual repair steps. (Issue persists).

Since the problem is strictly intermittent, occurring only during peak evening hours, I suspect it is related to either severe localized WiFi interference/congestion and I am looking for technical support.

Any advice on advanced troubleshooting steps for this specific scenario would be greatly appreciated.

Thank you!

[dks]

Thank you for your questions. You do not say what your speed and connection are. Is this fibre? What is between the two floors? Cement? Wooden joists? Heating ducts? Water pipes? All can have a negative effect on pod to modem connections. More details would be helpful. 

[BellPatricia]

Hey there @WinterSnow6574 

Thank you for reaching out to the Bell community 🙂

We wanted to check in to see if you are experiencing this issue? 

If so, please provide some extra details as requested above by @dks.

What is happening on your network when the issue occurs (e.g. streaming, gaming, light browsing, uploading content) and how many devices are connected at the time? When the issue occurs also try running a ping test on your computer and share a screen shot of the results with us.

Additionally: 

• Do you see any errors on the modem when the connection drops?
• Do you have any third party equipment, such as a router?
• Does this occur while you are connected via Ethernet? 
• What is the Wi-Fi signal strength on the devices that are affected? Ensure optimal home Wi-Fi connection with the Wi-Fi Checkup Tool

We look forward to your reply.

@BellPatricia