Pods being disconnected every morning

[Bergie]

Hello,

I am experiencing issues with my wifi disconnecting. I recently had an issue where my internet/wifi dropped during a google video meet at work. Before I could do anything, it came back on its own but I later rebooted the modem anyhow. 

I’ve noticed since then they even though my speed tests are totally fine in my office, it’s been choppy on google meet regularly. 

Now, it seems every morning that I’m waking up to my two pods being disconnected and the only way I’m able to get them back is by rebooting the modem and power cycling each pod. 

My setup is basic and nothing has changed while this has been going on;  home hub 3000 + pod on main floor + pod upstairs. 

any ideas?  

[BellPatricia]

Hi @Bergie,

Welcome to the Bell Community, and thanks for your post.

The Community will need more information to help you further. Are you connected to a your work VPN when you experience a choppy connection? Did an error message pop up on the modem?

Have you had an opportunity to test using a direct Ethernet connection in your office?

Can you please clarify what type of Pods you are using (Bell Wi-Fi pods, or another type)? We also recommend trying out the Wi-Fi check up tool to check and optimize your Wi-Fi connection.

Take a look at this How To article for more information Ensure optimal home Wi-Fi connection with the Wi-Fi Checkup Tool

We are looking forward to your reply,

- Patricia

[SD4]

Hello,

Our bell pods keep going offline and i have to reboot the modem and then remove and readd the pods to the network to get them back up and running.  Why does this keep happening and it is getting more frequent.  Do i need to upgrade the modem and/or pods?

Thanks

[BellNick]

Hi there @SD4 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you had a moment to review the thread and if you could please clarify some details as indicated in the response from @BellPatricia ?
Looking forward to hearing back.

[SD4]

They are bell Wi-Fi pods, I have used the wifi checkup tool multiple times to try and fix the issue, the modem is always “excellent” and it says everything is fine but the pods don’t come back online until I reboot the modem and remove then re-add the pods in the Bell WiFi app

[SD4]

Also it doesn’t matter about work vpn as no devices (work or personal) can connect to the pods because they go offline.

[Vanadiel]

Pending on your skills, a separate AP could be another route to go. It does come with a few additional benefits over the pods, and can be as easy to install as putting it next to your home hub and connecting it with a short Cat 6 cable to one of the LAN ports.

[JamesC]

I been having the same issue for months now very frustrating

[BellPatricia · Accepted solution]

Hey @JamesC,

Welcome to the Bell Community 🙂

Are you using Bell Wi-Fi pods, or third party equipment? How many Pods do you have?

Can you please be specific as to what exactly is happening? For example: Do all of the Wi-Fi pods lose connection, or just one? Is a certain area of your home affected (further from the modem)? Does it happen at the same time/every day, or every so often? What troubleshooting steps have you tried so far? 

I have included a helpful link in this post that has more information on troubleshooting your Wi-Fi connection. 

We also recommend that you check out Troubleshooting my Whole Home Wi-Fi pods which includes information on what to do when your pod is offline.

Let us know if you need any more help. 

@BellPatricia 

[Mitch20]

Our gigahub is setup in the basement where the fibe comes into the house. We have 2 bell pods, one on the main floor and one on the 2nd floor. Network ends up as main floor pod connected to gigahub and 2nd floor pod connected to main floor pod.

At least once a day at random times, the 2 bell pods disconnect from the gigahub and show as offline in the bellwifi app. This results in anything that was connected to the internet via the pods losing connection. This lasts approx 5 mins then the pods come back online and everything slowly reconnects as the network reorganizes itself. Important to note that the internet connection to the house is not the issue as the gigahub itself never loses connection, so both the wifi checkup and virtual repair tool are not finding any issues. The issue is only with the pods consistently losing connection to the gigahub and showing as offline in the bellwifi app. Fibe TV is unaffected and bell home phone is unaffected. 

Any help or solutions would be appreciated thanks

[Tatiana]

Yes, we are having the same problem but it use to be once per day, now happening at least a few times per day now.. my pod is not far from the hub either, idk if it's overheating and restarting.. or it just loses its connection.. I've been trying to find a replacement option but there isn't any.. 

[BellPatricia · Accepted solution]

Good evening @Mitch20 & @Tatiana 

Thank you for reaching out to the Bell Community 🙂

Are the pods plugged into a power bar or extension cord? If they are, please ensure you plug them directly into an outlet without any extensions in between. Please also ensure that the Whole Home Wi-Fi set to ON in your Modem GUI (192.168.2.1). 

You can also test a direct Ethernet connection to the pods to see if you are able to connect when they appear to be Offline.

If you continue to have trouble we also recommend rebooting your modem and devices. As well as delete and reconnect your pods to the network. For steps on how to do that check out My pod is offline in this support article: Troubleshooting my Whole Home Wi-Fi pods

Let the Community know how everything is going.

@BellPatricia 

[Mitch20]

Both pods are plugged directly to an outlet, Whole Home Wi-Fi is set to ON and always has been, rebooting modem/devices and running the wifi checkup/repair tool have all been done countless times. doesn't fix it. ethernet connection has been tested device still loses connection when the pod goes offline.

[BellPatricia]

Hey @Mitch20,

Thanks for your reply.

Did you have a chance to try our suggestion of deleting the pods from your network and then reconnecting them? The steps on how to do so are listed right in the support article that we posted above.

Keep the Community posted.

@BellPatricia - Community Moderator.

[Mitch20]

Yes the pods have been deleted and re-added to the network many times. Doesn't fix the issue.