This will be going on 5 days now, where Bell has notified me of an outage in my area, and repeated said they've fixed the issue only to have all my services drop off again 5minutes, or just long enough for someone to get started on homework, chose a fibe show, start streaming something.... This is frustrating on it's own. What really gets me irked is the cycle of "Your services have been restored. If you are still experiencing issues, click here". Clicking here brings you to the Virtual Repair, which then identifies an issue, that there's an outage in your neighborhood and prompts you to check outages.. Which of course says the outage is fixed. And for almost 5 days now, any time the outage is updated to fixed, and then another outage in the area is reported, Bell restarts the clock on when the outage originated. So, I've been without services (because I'm foolish enough to wrap all my services in one provider so my grandchildren can cause complete insanely when they're forced to go back to books for a week) since Tuesday, it's now Saturday, and the outage start time says it started Sept 28th at 7am. Isn't it a little dishonest to restart the clock when services have not been restored long enough for any customer to actually use them?
Services are way to expensive, please don't try to pass your 5 day downtime off as a problem that just started, that's demeaning to those of us actually following allong. Network equipment error is somewhat vague, can anyone explain to me what that means and why that takes 5 days to fix?
I understand services do go down, but the mixed messages, shoddy offering of increased data, not all of us have Smart Tvs to occupy children, it makes me wonder whos considering how to help customers actually deal with all services being down for so long when only the internet is reportedly out. Is it smart to bundle services anymore?
