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Hey there @Tabi. Welcome to the Bell Community and thanks for your post.
This could be the results of a few different things.
You can check/try the bellow tips and tricks;
- Check MyBell to see your data allotment to make sure it was not all used up.
- You can reset your network settings to see if that will help.
- You can review your APN settings to make sure they are correct. For APN details check out How to configure my mobile devices to connect to the Internet on the Bell Mobility network
- You can also review our Prepaid Support page on Bell.ca for additional tips and tricks.
Let the Community know if you still need help after trying the above tips.
Hey there @Tabi. Welcome to the Bell Community and thanks for your post.
This could be the results of a few different things.
You can check/try the bellow tips and tricks;
- Check MyBell to see your data allotment to make sure it was not all used up.
- You can reset your network settings to see if that will help.
- You can review your APN settings to make sure they are correct. For APN details check out How to configure my mobile devices to connect to the Internet on the Bell Mobility network
- You can also review our Prepaid Support page on Bell.ca for additional tips and tricks.
Let the Community know if you still need help after trying the above tips.
I subscribed prepaid plan many years ago, option $20.75 (data included 100MB), I chose the option that has a bit of data just in case needed for emergency, but I never be able to use the data for these years. Now it looks that option doesn't even exist any more. Here is the plan description:
Why Bell charge me without providing service for these years?
I’m on a prepaid plan. I got this plan for my parents who have travelled in and out of Canada a few times now to Asia and the UK, and the previous times they’ve come and gone, everything was fine. They were able to use the phone in Canada and use the data. However, they just returned from another recent trip and now all of a sudden they are unable to use data at all on this plan.
This is what the app is showing me. I contacted bell and got an escalation number and have spoken with multiple customer service representatives who all seem to be telling me or asking me to do the same thing to troubleshoot the issue and there is simply so resolution. I reset the network settings. They replaced my SIM card. I reboot the phone giving it sometime before I turn it on again. I use the SIM card in a different phone. I use the SIM card of a different provider in the phone. The issue is not the phone. Other providers work just fine. The issue is just Bell. After days of being without data, which is the entire point of my paying $55 for 8GB of data, it appears that I have paid $55 just so I can text message and make phone calls, which is not what I need. I need data because i got this plan as my parents who are from out of town want to drive around Canada and need Google maps so they don’t get lost in the mass wilderness that is Canada. This has derailed their travel plans. After being sick of this run around, I just want this to end, and I want my money back as I paid Bell $55 for 8GB of data, and they have not provided any of this 8GB of data. This experience has left a bitter taste and I will look to using another provider for cell and mobility services from now on. But Bell won’t give me a refund because apparently this is a policy with prepaid plans, although I prepaid for services but I have not received said services. After repeated refusals from a ‘Case Manager’ for a refund, with the ‘Case Manager’ saying they they are the Manager when I had asked to speak with the ‘Case Manager’s’ Manager, I have decided the only way forwards is for me to file a charge back with my credit card company in order to claw my money back from a service I have not received from Bell. This is utterly disappointing and frustrating. This is subpar customer service. And subpar service from both their customer and technical service teams as neither has been helpful in solving the issue. Has anyone else had any luck with this? Help Bell solve this, because apparently Bell is unable to solve my issue. I suppose the only way to solve the issue is to not use Bell’s services and use the services of a completely separate and different provider.
