Billing for cancelled service - Final Bill

[PD]

Why am I being charges for cancelled services.  Kindly reverse that billing from my account.

[BellPatricia · Accepted solution]

Hi there @PD,

Thanks for your post and welcome to the Community.

We're sad to see you leave us!

When services are cancelled in the middle of a billing period, you will automatically receive a prorated credit to cover any days the service was not active within the said billing period. This normally happens within 1-2 billing cycles after cancellation.

Check out What you need to know if you cancel your serviceson Bell.ca to learn more.

- Patricia

[RobTonus]

Same here! I switched to Cogeco in May - and I’m STILL being charged, even though I returned all my equipment. I called them in June, and they said I would get a credit in July. Instead, they took money from my account again! Perhaps the CRTC needs to know… 

[WelshTerrier · Accepted solution]

If you have questions about your bill or account, please contact us.

If you are still not satisfied after speaking to a Bell customer service representative and you still have outstanding issues, you can contact the Bell management Team using the following web link: resolve your concern.

Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve a concern directly with Bell, view further options.

Final bills

Your final bill will arrive within 40 days after cancellation.  Your final bill may include the following items:

• Final regular monthly charges:
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable):
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill. For details, please refer to Bell Terms of Service (PDF 413 KB).

Equipment return

If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell.

Note: Do not return your rented equipment to a Bell store.

After your service is cancelled, return instructions will be sent to you by mail within 10 business days. The letter will include a prepaid shipping label for free returns. If you wish to return your equipment prior to receiving the shipping label or if the label does not arrive within 10 business days, visit bell.ca/equipmentreturn.

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee. This can range from $75 to $599.

If you have questions about your bill or account, please contact us.

Bell email

If cancelling your Bell Internet service: your Bell email address can no longer be used/accessed and all emails will be lost.

If switching from Bell Internet to Bell Mobile Internet: you can transfer your Bell email to your new account. Please request the transfer when cancelling Bell Internet.

[Help123]

I have canceled my mobility service since Aug 2023.  However, i still get billed in October billing for Voice charges.  It did not mention the details why it's charged.  Please advise as the service has been canceled for 2 months.  Thanks.  I tried to call the 1-800 to find out the details but the call was canceled by itself for so many times.  

[WelshTerrier · Accepted solution]

You should verify the date that you requested for your mobility account to be deactivated and also your normal billing date. After deactivation, a final bill will be generated on your regular billing date.

All charges will be billed within 90 days of your cancellation date. If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Some charges if applicable, (e.g., international roaming) may take longer to generate and may need to be billed separately at a later date. If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply. 

Should you require any further billing assistance, please call Bell Mobility: 1-800-667-0123

If I can be of further help, please let me know. Take care!

[Nirali]

Well, i paid all my bills and account was cancelled by bell on Dec 31, they deducted my money again on Jan 18 for Jan billing cycle which doesn’t exist at all 

look inti this and refund my money ASAP

[WelshTerrier]

This is a peer-to-peer community web site. As such, we do not have access to your account and billing details. There is little we can do to assist you on the Bell Community Forum in terms of a billing matter.

Please check out your billing date on you most recent bill.

Cancelling your monthly Bell Mobility service

Keep in mind the following:

After deactivation, a final bill will be generated on your regular billing date.

Some charges (e.g., international roaming) may take longer to generate and may need to be billed separately at a later date. All charges will be billed within 90 days of your cancellation date.

If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage.

If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply. For details, please refer to the Bell Mobility Terms of Service.

Cancelling your prepaid Bell Mobility service

If you do not wish to continue your prepaid service, please be aware that any balance remaining on the account at deactivation will be lost and non-refundable.

You will need to call:1 800-667-0123  or dial *611 from any Bell mobile device to discuss this with a representative.

Thank you for reaching out to the Bell Community Forum.

Take care.

[T V M]

Hello,

my bell services are terminated and I am waiting to pay the bill the customer care asked me to wait till 16th of July is there anyway I can know before and clear the dues 

[WelshTerrier]

Good Day.

Billing issues such as this cannot be handled on the community website. We do not have access to your account billing records.

After deactivation, a final bill will be generated on your regular billing date. Your final bill will arrive within 40 days after cancellation.  Your final bill may include the following items:

• Final regular monthly charges:
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable):
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill.

If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell. Do not return your rented equipment to a Bell store. After your service is cancelled, return instructions will be sent to you by mail within 10 business days. The letter will include a prepaid shipping label for free returns.

If you wish to return your equipment prior to receiving the shipping label or if the label does not arrive within 10 business days, visit. Bell - Equipment return

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee. 

If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage. If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply.

For further billing info, you will need to call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device to discuss this with a representative.

Thank you for reaching out to the Bell Community Forum.

Take care.

[DP1]

Hi,

I paid my final invoice, which I should not have even been billed for as I terminated my account before the end of the billing cycle!  I keep receiving invoices for $6.20 - when I paid my final amount - which again - I should not have been billed for.  I cancelled before the new billing period - the agent agreed that yes it was the day before my billing period but I would still be billed.  I will spend a portion of my day persuading people to leave bell until this is rectified.

This is nearly as bad as Rogers.  You should be ashamed of yourselves.  Terrible business practices.  Glad I dumped my stock.

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your concern.

Billing issues such as this cannot be handled on the community website. We do not have access to your account billing records. I can only offer up to you the following information in the hope that it may be of assistance to you.

When you add, remove or cancel a service or feature in the middle of your billing period, Bell will automatically adjust the charges, so you only pay for the time you subscribed to the service. Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation.

Typically, you will see a prorated adjustment within 1-2 billing cycles after making the change.

Your final bill will arrive within 40 days after cancellation.  Your final bill may include the following items:

• Final regular monthly charges:
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable):
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill.

Take care.

[DP1]

escalate this to someone who can help 

[dks]

Thank you for your concern. As this is a user to user forum, we have no access to your account or billing matters nor can we escalate your query. You will have to take your concern up with Bell directly at 1-866-319-2355.