English speaker, French information

[Maxtho]

All the promotions to my email I receive, the bills, the communications are all in French, but I am an English speaker is there a way to change these to English? 

[BellKris]

Good morning, @havsoup. Welcome to the Bell Community, and thanks for reaching out.

I have just sent you a private message so we can gather details to assist. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

[lindsayandmerlin]

Hello, 

I am having this same problem and the chat and phone representatives were not helpful. Please help.

[BellAntgio]

Hey there @lindsayandmerlin ,

Welcome to the community and thanks for your post.

I have just sent you a private message so we can gather some details and help update your language preferences on your account. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[Don5]

Can you please send me email communications in English instead of French?

[BellKris]

Hey there @Don5.

Welcome to the community and thanks for your post.

I have just sent you a private message so we can gather some details and help update your language preferences on your account. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[xiaoyi]

Hello, I also have the same issue. I receive my billing information in French though being an English speaker

[BellAntgio]

Hey there @xiaoyi ,

Welcome to the community and thanks for your post.

I have just sent you a private message so we can gather some details and help update your language preferences on your account. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[STPSENDINGMEFRENCH]

This is clearly a known issue since some of these comments are from two years ago. No matter how many times I call into customer service I continue to get ALL notifications in French and my profile is set to English. It’s illegal to not serve me in my chosen language and I’m thinking of cancelling bc of how annoying bell has been about this.

[BellKris]

Hey there @STPSENDINGMEFRENCH.

Welcome to the community and thanks for your post.

I have just sent you a private message so we can gather some details and help update your language preferences on your account. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[LuxLighter4]

I am having the same issue where all my emails, texts and Bell account are in French, but I can only speak English. I have tried going to Billing Profile to change this, but because I have not yet been billed, I can't change anything. If there is something I am missing or if this can be fixed, I would greatly appreciate. 

[BellNick]

Hi @LuxLighter4 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message