Fake call - offering a promotion?

[Psarss]

Hello I was called by this number +1 (647) XXX-XXXX is this a real bell support number? 
they offered me a 40% discount on my bill. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for sharing this with Bell Community Forum. It is a never-ending circle of scams leading to theft. It is continual, day in & day out.

Fraudsters can spoof pretty well any number with the hope to trick you in to believing they are on the up and up.

Please check out this web link that I have provided below.

Service provider impersonation scam

Here are some additional links that will assist you in the identification of fraud:

• How to identify fraud
• What does fraud look like?
• Do you suspect fraud? What to do next?
• How to identify phishing or smishing
• Cell phone service provider scam

It is far better to be safe than sorry.!

Take care.

[TwitchyPuppy]

Ok: 99.99% of companies don't reach out to people to give away free stuff or insane discounts put of the goodness of their heart, especially while asking for your personal information in return. Unless it's a Winback team but only if you left your previous carrier not long ago.

When in doubt, simply hang up and dial 310-BELL (2355), *611 from your Bell mobile phone or you can even come see us in store! 😁

[Ryan88]

got this phone call over the weekend.  Thought it was odd that Bell would ring on a Saturday.  They wanted my email, i told them Bell should already have all that information, he said he wasn't from accounts department but was from promotions department and just needed to verify my email to be able to get this deal.  Sounded like a scam to me so i said i wasn't interested.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Kudos to you! You did the right thing.

Thank you for sharing this with the Bell Community Forum. It is a never-ending circle of scams leading to theft. It is continual, day in & day out.

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

They are hoping to catch you off guard & that you will make a mistake in providing valuable personal information that will allow them to steal from you.

Next time, just hang up! There is no reason for you to talk to fraudsters. They want to talk to you. 

Please check out this web link that I have provided below.

Service provider impersonation scam

Take care.

[Tee08]

Hello,

I guess they have started this again, got a called by this number +1 (416) XXX-XXXX as a real bell support number? They offered me a 40% discount on my bill, sent me a text and all.

When they asked for my Bell username, I then said to her - Emma - I don't think I should give you that, they near got me.

Hung up immediately and place a call to BELL

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Kudos to you! You did the right thing.

Thank you for sharing this with the Bell Community Forum. It is a never-ending circle of scams leading to theft. It is continual, day in & day out.

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

They are hoping to catch you off guard & that you will make a mistake in providing valuable personal information that will allow them to steal from you.

Next time, just hang up! There is no reason for you to talk to fraudsters. They want to talk to you. 

Please check out this web link that I have provided below.

Service provider impersonation scam

Take care.

[johnscam]

Got a call offering a promotion offering a big discount on my Bell service.

He had my current billed amount, email, home phone, cell phone info.

Wanted to enter a promo code but the Bell my services website didn't have that option so he directed me to some strange web site  to download support.client.exe and run it. Clearly a scam.

My concern is how did he get my Bell account info?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Thank you for sharing this with the Bell Community Forum. It is a never-ending circle of scams leading to theft. It is continual, day in & day out.

You are asking me to speculate & guess on how he was able to obtain all of your personal information. I am going to take a pass on answering that question. Unbeknown to you, this information was indirectly obtained & shared with this scammer. Have you or anyone in your household ever opened any web links or messages in emails or text messages?

As a starting point I would suggest that you:

1. Do a virus scan on all of your devices. E.g. Computer, mobile device, tablet, etc. He may have gained access by way of a virus, malware, trojan horse, etc.
2. Change your MyBell password.
3. Change your email password.
4. Clear all of your cache, cookies & history from your computer & any devices that have access to your accounts.
5. Monitor all of your accounts for any strange activities & authorized transactions.
6. Share this experience with family friends, & others.
7. Never share any personal information with anyone you do not know or trust!

Caution is the better part of valour! It is always too late to lock the barn door after the horse has run off or been stolen!

You may be lucky & nothing may come about from this experience.

Next time, just hang up! There is no reason for you to talk to fraudsters. They want to talk to you. 

Please check out this web link that I have provided below.

Service provider impersonation scam

Take care.

[BEWARE]

Got a call from someone supposedly from Bell saying if I have problem with home line and I've been selected due to complaints to receive discount.  They asked for my bell account # and then asked me to check my email for verification.   Went online and did verification, but then asked to finalize by giving my credit card.  I said no because I already have direct  billing.  They insisted that if I don't give cc, discount wont apply.  I asked for name and speak to supervisor and he said he is head of dept.  I said you are the CEO?, he got aggressive and I hung up.  Beware of scammers! 

[Abhi]

HI,

I received  a call from 61-526-**** confirming they are calling from BELL to offer discount on my plans and will reduce it to half from what I am paying now. Asking for all details from postal code to name , address confidentail details.

Infact they asked for my Bell account number  and thats where it rang a bell. 

Please beware of such fraudsters and let your customers know of such fraudulent calls. 

Thank you

[WelshTerrier]

Good Day.

Phone numbers can be spoofed by fraudsters these days. Fraudsters can use any email address they want to. If in doubt call Bell directly.

1. Never give out any of your personal information to anyone you do not know or trust.
2. Do not reply to unknown emails, messages, etc.
3. Do not open web links or attachments in suspicious messages.
4. Next time "Hang up!"

Please have a look at the following.

Service provider impersonation scam - Bell

To learn more on how to protect yourself, check out Security and Privacy

Thank you for sharing this with the Bell Community Forum.

Take care.

[Wakka197]

I am a bell tv scriber and this has been happening a lot I got a call about Telus , I’m Telus phone and had same type of thing so I’m with you when I could tell it was a scam . Asking what type of phone I use and asking what about a contract . So I say yes fake calling me . 

[Izzie]

I received a call from 1-802-22*-**** on Saturday, February 8, 2025 offering a discount promotion.  I said if they were legit. they would know my email & could send it there.  So far no email.  411 reverse search says this is a landline in Bradford, Vermont, USA & the provider is Telephone Coop of Vermont  DBA.

[WelshTerrier]

Good Day.

Thank you for sharing this with the Bell Community Forum.

Just another example of someone trying to steal from you. Hang up! The less you say, the better off you will be!

Phone numbers can be spoofed by fraudsters these days. Fraudsters can use any email address they want to. If in doubt call Bell directly.

Please have a look at the following.

Service provider impersonation scam - Bell

Take care.

[Wakka197]

Yeh funny it not just bell, it all major carriers who are getting this . Makes me wonder how are they able to get our phone numbers and say which carrier is . I have not heard a data breach but I wonder . But it intresting to see how much people been saying I’m getting a call. They sound very bad at speaking English . So that is how I’m know it scam and asking details about my phone . I never told anything but was not interested . So it good people to report it here casue I check anything new in this category . So I love the stories I learn .