MyBell and Bell Email MFA/2FA access

[StevieB]

 I understand the need to implement login verification on the web.  All good.  However it completely baffles me that your system requires a successful text-based authentication to my Bell mobile phone, and then immediately requires an additional e-mail based verification.  This is ridiculous, useless, and a waste a time.  Not even my bank makes me jump through that many hoops for a simple login.   Once again Bell you are demonstrating you are more interested in showing off and spinning your wheels just for the sake of it, rather than focusing on the actual customer experience.  I login to my Bell account often, and this has become such a source of irritation that I'm considering switching to Rogers.  So, my question is, can you setup my account so that I'm not forced to double verify myself when I log in!!??

[GlobeHiker]

Thanks for the quick response and assistance. I just logged into my bell email again, first entering my password, then the MFA code which was sent to me. This time it worked!

It was probably a hiccup this morning when I tried logging in. 

[WelshTerrier]

Heh @GlobeHiker

Thank you for updating the community. More than glad to have been of assistance.

We appreciate your thoughtfulness in letting us know that your issue has now been resolved.

Take care.

[Anita1]

I'm with you.  This driving me crazy, and I still haven't figured out how to have two email accounts open on my cell phone.  So basically I can no longer check my emails on my phone.  When it first started, I thought--or was it hoped--the verification was limited to the first time you login that day, but I quickly learnt after having to go this five or six times within a few hours that it was every time you login.  Whoever came up with this idea isn't on their phone as much as the rest of us!  Bell, please change this or make it optional.

[Johnny3]

Why am I asked to confirm every time I open my emails. I have a very strong password manager. This is most annoying when checking for emails numerous times a day??????.

[Psych_1967]

Hi Anita-I don't know if this will help you, but my mother uses Safari as her browser for her emails (on iPad) and I managed to clear her cache for her (you may need help with this) and I also checked that the box for "Block All Cookies" was unchecked. Since then, she has been able to remain logged in-and she has strict instruction (from me) not to close her email tab in Safari. So far, this method has worked. It *is* a real pain and customers should not have to log in repeatedly over the course of a day (or more), to check their emails.    

[Psych_1967]

Exactly, Johnny! Depending on what device you use and which browser you use to login (if you use the web as opposed to the App) you can clear the cache and cookies and this may give you more time before it logs you out.  

[Alton]

Bell is now implementing double verification when logging into email.
I have three accounts I regularly use at various times of the day on my computer. It's enough grief logging in and out every time. Is there a way to bypass the new verification other than clicking on the do it later buttons?

[WelshTerrier]

Good Day.

If you are going to access Bell email using a browser, then there is no method to circumvent the MFA login verification.

If you are using an email client or a mail application on your computer or device, E.g. Microsoft Outlook, Apple Mail, Outlook, Samsung Mail, Google Mail, etc., you are able to bypass the verification.

Take care.

[Frustrated10]

This new MFA is a total amateur effort. I believe the intent is to discourage people from using bell mail, just like I recently discovered new subscribers can no longer obtain a bell or sympatico email address - another way to save a few pennies. Please hire a couple of tech savvy teenagers to write the code that allows the server to recognize my IP address so I don't have to MFA every time I reboot my PC.

[Bruce Springsteen]

Is Bell even listening? We don't want this MFA. Surely, someone can put an end to this.

[DavidP]

Unfortunately, this is just community support, not bell support. Of course Bell Support just tell you that you have to follow instructions. 😞 I hope Bell still trying to get it to work properly!!! The only way I can enter the community support is through the bell email login and openning up another page for 'support' at the same time repeatedly 😞

When I get the login request, and request them to send the code, it never shows up 😞  Bell has both my email & phone number to send the code, but it has only arrived 1 time out of the many times when requested 😞

I wish Bell would find a way to FIX this mess !!!!  

[dks]

Check your junk mail folder using web mail. Mark the Bell emails as a safe sender. When I first started with 2FA here the emails all ended up in the junk mail folder. I marked them as a safe sender and never missed one again. Aside from the irony of Bell’s own emails being filtered as junk mail by Bell’s own mail filters… 

[dks]

Like it or not, as a security measure it is here to stay. 

[dks]

Yes. You can bypass MFA by using a standalone email client. I use Outlook Classic aka Click to Run, not the Office 365 version

[DavidP]

Unfortunately, that didn't work for me 😞  When I attempt to login (its automatic, they know its me) with a message to "In addition to your username and password, we’ll sometimes ask for a one-time verification code that we’ll send to the email address in your profile " They show the correct email address for my profile!!! Its NOT in the Junk Folder, or anywhere on my end!! Much like 'StevieB' ... If I have to change to another email client, I may go back to Rogers myself ... allthough I'll miss getting TCM ... but really like the listing of programs in a familiar formate for viewing whats on ... Yes, I've been checking out the other offerings in the last few day  🙂

I really think you should consider changing the tittle to this thread from '"Solved" Re:New double verification'