Error 101 "something went wrong"

[NewUser]

A few nights ago, watching any channel would result in a blue screen coming up saying that "Oops something went wrong", with an Error 101.

After rebooting things a few times, and trying both WiFi and Ethernet, the issue was still not resolved. I called the number on the screen, and the tech I reached had me reboot things again. She hinted she was doing something at her end, but was quite vague. After the third sequence of rebooting the modem, and the PVR, it started working. She couldn't give me a good explanation just "maybe there was an update or a power outage recently". (We also had a 7 second delay on the phone line, which she acknowledged was her end, and made communication very difficult).

I don't know if there's been a software update on the PVR, but there certainly has not been a power outage. My Internet is 1Gb/s, and it runs very well, testing at a consistent 936Mb/s down, and about 700Mb/s up, on a wired connection. I should also note that watching Fibe on my other devices, including Fire TV on the same TV works just fine. It's just the PVR.

The tech didn't really understand what it meant to be hard-wired with Ethernet. She had me try with WiFi also (same issue). She had to put me on hold to ask someone about how to deal with me being hard-wired, so I'm not confident she fully understood, and maybe didn't actually do anything at her end.

The real issue now is that it wasn't a one-time issue. It just it did it again today. Any channel would work for about 5 seconds before the blue screen would come up. Rebooting the PVR did not solve it. Although the Internet was running just fine, (as was Fibe on my other devices), I rebooted the modem, then the PVR again. It's working again now - it's been 15 minutes without failing, but I'm not sure for how long it will last before it happens again.

Again, my Internet connectivity is rock solid and fast. Fibe works well on apps, and on Fire TV. It's just when using the PVR. 

Is anyone else experiencing this issue? Was there a recent update that may be buggy?

[Lreniers]

Hi Nick

We have a Bell 3000 modem which replaced by a technician on September 23. At that time he verified that we were getting good signal on the phone lines. 
On October 1. We installed a replacement HDPVR VIP5662W box which we have connected by Ethernet. We replaced the Ethernet cable on Oct 6. Our basement receiver is a VIP2502 which is wirelessly connected.  

when the issue happens it is on all TV’s until we reboot the modem. Rebooting the HdPVR box does not fix the problem. Of the many times this has happened, only twice was when we were watching tv. Then we would see video buffering or low speed warnings before the Error 101 appeared. All the rest of the time, the error appeared when we turned on the TV in the morning or after being out. We are seeing almost always 48 hours after the last reboot. At the current rate, it should be around 4pm on Oct. 24. 

[BellNick]

Hi there @Lreniers 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Phlyerfan]

I have been having this issue for almost 2 years. I have had bell replace all my Fibe TV boxes - PVR once and the non PVR boxes have been switched at least 4 times, the VAP box has been swapped out, the HUB 3000 has been replaced, I'm now on my 4th! The phone line and port have also been investigated and I am still having this issue. I have spent hours and hours on this issue with no real permanent fix. Online, phone, and in person support has not really provided a long term solution. I am getting close to cancelling Bell.

[Snowman8]

I know how you feel.  Have had technicians out equipment changed, still happens regularly.  I guess only reason we stay, is my wife hates rogers more. I don't watch enough TV .   The crazy part never get error on tablet or phone. Can anyone from Bell explain that.  But like i said feel your pain hopefully they can solve the error.

[Lreniers]

I admire you for putting up with this for almost 2 years. We started off having the issue every 2 weeks in August. In mid-September we had the HUB 3000 replaced by a Bell technician and since then we have been getting every 47-48 hours. The PVR has been replaced and the hardware in box outside.  We have upgraded the Ethernet cable to CAT7 to have better shielding. Nothing has helped. Bell is monitoring our services now for 10 days. I am tired of spending 4-5 hours a week on resets and updating Bell technician support on what is happening here. Nothing we have heard from the technicians who came to the house or technical support from Bell gives us much confidence that they can resolve the issue for us. If things don’t improve in the next month we will probably switch to Rogers. I was one of the first people to move to Fibe TV in my area. It has been great until 4 months ago. I’m not a fan of Rogers, but good reliable TV service is important to us. 

[Everard]

I keep getting error 101. I get it 2 to 3 times a week. Is this normal?

[BellPatricia]

Hi there @Phlyerfan & @Everard,

Welcome to the Bell Community.

We would like to review this and we have sent you each a private message to get a bit more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Zee1]

Call bell and have them replace the android box. They are very finicky and go down at whim. 

[MC12]

I have the same issue, and nothing works, all I ended up doing is requesting a change for another 4K receiver. It will be my 6th time since I got the Bell service 

[Stephenfw]

Strange enough its now November 2024 and I am having a similar issue:

Same connection for years via HDMI cable to my Samsung 4K TV. Sudden freezing. Unplugged, rebooted and even reconnected to my Bell 3000. Also used the virtual repair. Called support as virtual repair recommended. Adjustments made by support remotely, but problem persist. Appointment booked with technician. Subsequently I used another box in my home in place of the 4K box and it works perfectly with no freezing. Do the 4K boxes have an issue? Never had this problem with this 4K box. Maybe bell pushed an update that has caused this issue?

[WelshTerrier]

Good Day.

Thank you for posting your question. In order to assist you, can you please us with some further details?

1. Which Fibe service do you subscribe to? Fibe TV or Fibe TV App?
2. You made mention of switching out 4K boxes? Can you provide us with the model numbers of the boxes you are using? E.g. VIP5662w, VIP7802, VIP2502, Bell Streamer, etc.
3. Are these receivers connected by wireless or ethernet cable?
4. Are there any errors showing up on your modem?
5. Did you power off & unplug your modem as well?
6. Any recent changes in the environment that would block the signal between the modem & receiver?
7. Have you checked the connections between the TV & receiver? Replaced the HDMI cable?

Let us know if there is something further that we can do to assist you.

Take care.

[BellPatricia]

Hey there @Stephenfw,

Thank you for reaching out to the Bell Community.

We wanted to check in and see how everything went with the Technician visit. Did they find any issues on site?

@BellPatricia 

[Lreniers]

Wanted to let you know that after 4 months and with the 5th technician visit our Error 101 issue was resolved by moving us to the  IP7802 receiver. We are basically using the FibeTV app to watch TV. We can still record with pvr to the cloud. My understanding is that we no longer have a TV feed, but everything is over the internet. We haven’t had the error since the change happened and have gotten used to the changes of how the system works. It’s a relief to have a stable system again!  BellNick was great in helping us through this. 

[Tv-Georgetown]

This is ridiculous… the 4K receiver freezes and now loses connection. I have rebooted several times. Called Bell and waiting on service call. Very frustrating!!!!

i keep getting error code 101 . Maybe it time to cancel . Not the first time over the years . 

[BellPatricia]

Good day @Tv-Georgetown  and welcome to the Bell Community 🙂

Do you have multiple receivers with error 101 or does it only happen on the 4K receiver?

How is your receiver connected to the modem?
You can determine the connection by looking at the back of the receiver and checking to see if there is an Ethernet cable running to the modem. 4K receivers connected via Wi-Fi will show Wireless indicators (WI-FI bars) on the front panel.

We also recommend following the troubleshooting suggestions found in this Helpful reply 

Let the Community know if you need any more help.

@BellPatricia