Fibe TV volume is lower compared to Fibe TV app

[Volume-Issue]

I am also using my TV screen as a second screen on my laptop.  But the TV speakers provide a louder volume when used via my laptop rather than used just for Fibe TV.  I have increased the Fibe TV volume to 100, but it is still quieter than when I watch the same show via the Fibe-TV app on my laptop.  How can I fix this?

[Angel2024]

The sound was normal but now it is very low

[BellPatricia]

Hey there @Angel2024 

Thank you for reaching out to the Bell Community 🙂

Can you clarify what type of receiver you are using, or if you are watching TV on a device other than your receiver?

There are some simple steps in this Helpful reply  that will help you increase the receiver volume.

Please check it out and let the Community know if you have any other questions.

@BellPatricia 

[Baby girl Peanut]

Since yesterday both of my TVs are having volume problems, I can hardly hear and have to turn the volume all the way up to 25/26 to hear. Called Bell support and was told it was my TVs and was hung up on, customer rep was a Mike. NOT HAPPY WITH THIS.

[BellPatricia]

Hi @Baby girl Peanut 

Thank you for reaching out to the Bell community 🙂

Can you clarify which TV receivers you have? Is the issue affecting a certain channel or all channels?

If the volume is too low you can follow the steps in this helpful reply and adjust the devices volume in the receiver settings.

Let us know if you need any more help.

@BellPatricia