New install - Fibe TV app says ‘no account detected’

[Ryan1]

I had Fibe internet installed yesterday and ordered Fibe TV at the same time. The internet was set up fine and the modem was authenticated but I cannot access Fibe TV. It says ‘no account detected’ under the ‘Easiest’ login option, and my credentials don’t work under the ‘Best’ login option. Any idea why?

[WelshTerrier]

You need to setup MyBill and connect all of your services to your account. From here, you can also set up One bill. Once you have completed theses steps, then you will be able to connect via Wi-Fi.

If you do not have phone service with Bell, a number is automatically assigned to a Fibe Internet account. You are not billed for this number.

If after reading this reply, & you still can not connect, I would suggest that you contact Bell Billing & Orders at: 310-BELL or at 1-866-310-BELL

Here are a few links to assist you:

MyBell account

https://mybell.bell.ca/Registration#EXT=MULTI_off_URL_registration_20110917_pc_

https://support.bell.ca/billing-and-accounts/how_to_create_or_change_a_my_bell_profile?step=4#step4

Fibe TV

https://support.bell.ca/fibe_tv

MyBell - One bill “What is One Bill & how does it work?”

https://support.bell.ca/billing-and-accounts/billing/what_is_one_bill_and_how_does_it_work

[Xaangh]

I can't link my account on bell.ca using either the "dry loop" number or the TV account number that finally showed up on my Bell Fibe app (but this app only works if I connect via easy wifi instead of my login--which I can't link).

I called into 310-BELL and they told me there is no billing # for me created yet despite the installation taking place over 2 days ago, and it could take up to 2 WEEKS to receive a bill and B1 number so that I can log in and configure my internet settings as the provided modem from Bell interferes with my main router's functions. I need to do some advanced configurations and need a working login to do this in the first place.

This seems unacceptable to me and I hope it doesn't take that long to access my actual services.

[Waffledog]

Have had excellent Bell Internet service (1GB) for a couple years. Added Fibe TV app via online order last week, tech came over today a few hours earlier than expected, to swap modems (not sure why, it’s the same home hub model as before), but Fibe TV app still says “No account detected”. 

Weird thing is I got an email from Bell already saying tech job completed, so the tech must’ve closed the work order.

MyBell app doesn’t show Fibe TV app service as one of my services…

Any idea what the problem is?

(side note:  this whole process has been weird. My initial order said that it would be a self install, obviously, because it’s just an app. Then I got a phone call from a Bell rep the following day saying they’re going to send someone over in person. Fine. Today the tech comes over and swaps modems to the same model, but doesn’t know why the Fibe TV app is not working…suggested waiting 24 hours).

[WelshTerrier]

You need to link your new TV account to your Internet account in MyBell. When completed you will see both services on the main page of MyBell.

How to add another account to MyBell

Here is a link to a tutorial with step by step instructions that will assist you.

https://support.bell.ca/billing-and-accounts/mybell.how_to_add_another_account_to_mybell

If you need further assistance do not hesitate to contact us again.

[Waffledog]

@WelshTerrier This was not helpful. I specifically said the bell agent already tried to link the TV service to the My Bell account, but they couldn’t.

I do not have a separate account number for the TV App service, which is why I had to phone in to customer tech support, and the representative was not able add TV to MyBell account.

Which is why I am posting here, if anyone has any other ideas.

[AlexS]

Have you tried this? https://support.bell.ca/Resolve-a-concern 

[Waffledog]

Thank you Alex, I did try the chat earlier, but I think I will try the email option as well, as it will allow me to put in all of the details at once (instead of having to repeat myself to CS agents over and over). Much appreciated! 

[Dru]

Hi. I subscribed to the bell fibe app and it’s been more than 48hrs and still not activated.

[vincy]

My issue was that I use a Google phone and had their Google VPN One service activated. Even though on the Bell WIFI, only when I disconnected from the VPN did my account work as expected.

[Klass80]

I just updated service and it said I get fibe tv but when I goto the app on my phone I can't sign in what gives?

[AlexS]

That’s another topic and expected, cause one of the features comes with VPN is to hide your real IP, thus Bell can’t determine where you actually are.

[JimL]

Restarted tv service after being on vacation pause. The 3rd call finally got it working on our main tv. Now the Bell Fibe app won't work on a firestick or my phone. Says "No account detected" when I try to connect via the Easiest method and password doesn't work via the Best method. Have restarted the firestick but no change.

Firestick works with Netflix so not an internet issue. Deleted and reinstalled the app but no change.

[BellPatricia]

Hi there @JimL,

Thank you for reaching out to the Bell Community.

We wanted to check in with you to see if you're still having any trouble logging into the Bell Fibe TV app.

Please keep us posted.

- Patricia 

[JimL]

The issue resolved itself.

[Quicksix]

I had my installation done June 29th. I am still have yet to be able to see a bill in my Bell and I can’t log into the Fibe TV app.

i don’t have bell internet so I’ve been using the best option and I get this account is not connected to an account.

So I’ve called tech support twice and they suggested I wait for a billing cycle.

not giving me a good impression unless someone can help me here.

thanks in advance