No Signal Message on Satellite TV - Error 002 / 015

[Lisa22]

I have been unable to access my TV channels since a thunderstorm on the weekend, I have been troubleshooting all week and nothing but a black screen with "No Signal" message.  DO I need to have a technician come out?

[BellPatricia · Accepted solution]

Hey there @Lisa22. Thanks for your post, and welcome to the Bell Community.

We wanted to reach out to see if you are still having trouble?

If so, do you have Fibe TV or Satellite? If you are using Fibe TV we recommend running our Virtual repair toolIt will help detect and fix issues with your service, and even books a technician if needed.

If you have Satellite TV check out Satellite TV error codes and troubleshootingfor steps to help resolve this.

Let the Community know if you need any further assistance.

- Patricia

[CMB]

No satellite signal for past 6 hours. I have checked all connections and did a reboot?? I

[BellPatricia]

Hey @CMB, thank you for reaching out to the Bell Community.
Are you still experiencing no signal on your Satellite TV?
If you still need help, can you share which TV receiver you're using? Also, have you had a chance to check out the Satellite TV troubleshooting article we posted above?
Keep the Community posted,
- Patricia

[MarkB]

Hello. We are having this screen on our TV (Bell Satellite). Already tried resetting the box. Does anyone have any suggestions?

 

 

[Tiredofproblems]

9241 receiver is not working but 9500 is. I did a check switch on the 9241 and it said reception varified but there still is no signal. I disconnected the co-ax from the dish to receiver and ran the test again. It still says that the signal is varified. How is it possible to have a verified signal when there is NO signal?

[Tigger1]

Error code 015 won't clear after synchronized and reset to factory settings. What else can I do?

[BellNick]

Hi there @Tigger1 
Thank you for your post and welcome to the Community.
Are you able to share some further details of your issue so the Community can better assist?
What television service do you subscribe to (Fibe or Satellite)?
What receiver model(s) do you have? If more than one receiver does the error appear on all of them?

Does this error appear over the screen while you're watching television or are you unable to get passed the error screen to watch something?
When did this issue first occur?
Looking forward to hearing back.

[Terrilinda]

My main receiver which is receiver 9241 will not get a signal. I only get error 015 please standby for signal. All other receivers are working. I did all the trouble shooting and nothing works

[WelshTerrier]

I will assume weather is not a factor & that there is no foliage blocking the LNB from receiving the satellite signal.

You mentioned that you completed all of the trouble shooting & nothing still works. Here is a checklist that I put together. Have a look at it & verify that you have not possibly missed one of these suggestions:

1. Loose/missing connections: Check that the cable coming from the satellite dish is connected to Satellite In on the back of your receiver. Dual tuner receivers need one cable connected to each of the Satellite In spots at the back of your receiver.

2. Reset your receiver: On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds. Allow the receiver to turn on, search for the satellite signal and download the guide. (During this process, it is normal to see Error 015 on your TV screen.)

3. Check your power inserter: If you have an HD PVR or multiple receivers on your account, you may have a device called a power inserter to power your satellite installation. Check to ensure it is still plugged into a power outlet.

4. Signal Test: Have you tested your signal strength on HD 9241 PVR? Here is a link that will show you how to do this: How to check the strength of the Wi-Fi signal on your 9241 HD PVR Plus receiver (bell.ca)

4. Have you checked the Smartcard. Have you checked for dirt, cracks, etc. on the card. Is it inserted & seated properly?

5. Have you tried resetting your receiver to Factory Defaults? How to reset your Bell Satellite TV receiver to the factory default settings

If after verifying that all of these steps were checked & your problem has not been resolved, I would then contact Bell Satellite TV Support at: 1-888-759-3474.

Note: Be sure to let the customer support representative know if you have already tried resetting your receiver.

Please keep us updated on the Bell Community Forum.

[Annoying]

Since getting a new receiver I'm loosing all my channels, no HD, always getting error messages 015 and 002. Ready to give up

[BellNick]

Hi there @Annoying 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you were able to review the thread and try the troubleshooting steps advised?
Looking forward to hearing back.

[Ronald1945]

My 6500 bell receiver is showing error 015 dateline 91 transponder 6 progress 0

[BellPatricia]

Good day @Ronald1945

Welcome to the Bell Community 🙂

Error 015 means that your satellite needs to reacquire the signal. 

For troubleshooting steps we recommend that you check out the suggestions in the thread above, and this helpful support article: My Bell Satellite TV signal fluctuates

Please let the Community know if you need help with anything else.

- Patricia

[jmedic]

Since the snow storm started, my satellite has not been able to connect with a signal.  Will Bell be compensating me for the loss of service?