No Signal Message on Satellite TV - Error 002 / 015

[Lisa22]

I have been unable to access my TV channels since a thunderstorm on the weekend, I have been troubleshooting all week and nothing but a black screen with "No Signal" message.  DO I need to have a technician come out?

[WelshTerrier · Accepted solution]

It is certainly unfortunate that your Satellite TV service has been temporarily interrupted & is being affected by the inclement weather.

Have you gone outside & checked that there is no ice or snow build up on your satellite dish? Are there any fallen trees or branches that have broken off blocking your signal? Your satellite dish; is it stationary, in a fixed position & have you checked that it has not shifted with the wind or snow?

Weather conditions is not something that Bell Satellite TV can control. Mother nature plays a bigger role in determining the quality of signal during severe winter storm conditions.

Bell is not responsible for failing to meet obligations due to causes beyond it's reasonable control. E.g. Weather, Blackout periods, etc. Any refund or credit for interruptions or unavailability would be entirely at their discretion.

You can try reaching out to Bell Satellite TV. I can not see your request for compensation being approved..

Thank you for contacting the Bell Community Forum.

Take care.

[dks · Accepted solution]

Snow and rain can cause the loss of satellite TV signals. Keeping your dish free from any buildup of ice and snow is essential. If you clear your dish, your signal should return quickly.  

[mompo]

we are getting error code 002 and 015, but both satellites are reading a 90+ signal. we are missing some channels and our guide won't update. What could the problem be?

[BellPatricia]

Hey there @mompo,

Welcome to the Bell Community.

What type of TV receiver do you have, and is this affecting all of the receivers in your home?

If you are still having trouble we recommend reviewing the support article that we posted above called My Bell Satellite TV signal fluctuates where you will find some helpful troubleshooting tips and tricks.

Let the Community know if you need anything else,

- Patricia

[collectnstuff]

As usual, every time we have a little bit of weather, the satellite loses signal. I'm tired of it. Time for me to move on. During one loss of reception, the 'tech' advised me to climb a ladder to my roof to wipe off the dish, in the middle of a snow storm yet. I'm a senior and climbing a ladder is the silliest suggestion on the planet. I have had satellite in another town, plenty of storms, no loss of reception. Perhaps bell would like to pay for my on line streaming. $25 / month off my bill might cover it.

[Wakka197]

Yeh I can understand that sounds really bad and dangerous I’ve had snow on my dish and it was working man that horrible I will say . Feel sorry it come to this . Really 

[Rip13]

All receivers were working when I went to bed.
When I got up in the morning no satellite signal on any of our receivers.
It snowed last night, but no power outage.
We have two satellite dishes both are clean of snow and no visible damage.
Nothing else has changed.

Why I am I not receiving a satellite signal from bell?

[BellPatricia]

Good day @Rip13,

Welcome to the Bell Community 🙂

What type of TV receivers do you have, and is there an error number listed with the No Signal message?

If you're still having trouble there are a few things you can do on your side to troubleshoot. To start please reboot all of your receivers. Also, check all of your cables and the connections to be sure everything is plugged in securely and free of any damage.

Let the Community know if you need any more help.

- Patricia

[Thunderchild]

002 error message what does it mean?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Error 002: Signal temporarily unavailable.

Possible Causes

1. Severe or inclement weather - Wait for weather conditions to improve.
2. Obstructions - Remove tree foliage, snow or other blockages.
3. Configuration has changed - Reset your receiver to its factory settings

Please reference the following web link for additional information.

https://support.bell.ca/TV/Receivers/My_Bell_TV_signal_fluctuates

Take care.

[Gord]

I am also getting signal is temporarily unavailable error 002 more and more lately I I have done lots of the  trouble shooting they recommend and getting very upset  and it only comes up on certain channels   I am looking at leaving bell for good  as I am super disappointed and tired of this happening over the last couple years 

[BellPatricia]

Hey there @Gord  

Thank you for reaching out to the Bell Community.

What type of TV receiver do you have, and can you clarify which troubleshooting steps you have tried so far?

Do you get error 002 on all of the receivers in your home, or just a certain one?

Please check out our Helpful reply where you will find a link to our support page which includes some tips on resolving signal issues/error 002.

Keep the Community in the loop and let us know if you need any more help.

- Patricia 

[Gord]

Hi 

I think we are going to get rid of bell and go Sasktel max streaming as the cost of bell is way more and way better support with Sasktel 

Too many issues with bell

[Gord]

Receivers are 9241 hd p v r  there so not much we can do besides restarting them and checking cables.   Had the problem before I installed a whole home audio system and still have the problem after    Have also gone outside and checked cables to the dish which seems archaic now that everything is streaming digital online 

[Gord]

And to add to that this app is terrible to use on a phone