No Signal Message on Satellite TV - Error 002 / 015

[Lisa22]

I have been unable to access my TV channels since a thunderstorm on the weekend, I have been troubleshooting all week and nothing but a black screen with "No Signal" message.  DO I need to have a technician come out?

[LouTwo]

My tv has been displaying the message, 'standby for the satellite signal' for days, possibly weeks. I don't watch tv very often but I've tried a few times for the last 2 weeks and I can't get past this message. I have removed the satellite card and wiped it clean and reinserted it to no avail. 

[BellNick]

Hi there @LouTwo 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you've had a moment to review the thread and to see if you're still experiencing issues with not getting signal? If so, can you please share which receiver model you have?
Have their been any strong winds that may have moved your dish out of alignment?
Does your dish have clear line of sight to the sky or is there something obstructing it?
Is there any snow on your dish?
Looking forward to hearing back.

[LouTwo · Accepted solution]

Thank you Nick. 

The problem was snow on the roof. My husband had it cleared by the time I hung up from speaking with Bell. 

Thank you for your comment. 

[Bert Erblinger]

My bell 6400 satellite receiver gives error code 015 which states “please standby for satellite signal”. It did this a few months ago and lasted a month (I don’t use this tv often). I unplugged the receiver for 4 days and plugged it back in. All of a sudden it worked again.  

I unplugged the receiver yesterday to move it and now it’s back to 015 - please standby for signal.  

I do not believe this is a satellite issue. I have 2 other receivers (both different models) and they are working fine.  

[WDL]

No channels on sat 91 satellite signal temporarily unavailable 

[Wakka197]

More details what your box type . So and what channels affected . And have you turn the box on and off and unplug the box and plug it back into the box . Just I say something . Hope it helped 

[Rural Western]

Watching Tv on Bell9400 and the system stopped working. The system was searching for a transponder/sat signal. Weather was calm outside and sat disk looked a-ok.

1. Went into menu and install to verify sat signal, all good at 96%, correct sat.

2. checked my other system, yup, ok at 96% and working just fine, no interruption.

3. Unplugged power to 9400, waited 30 sec and plugged power back in. Did the same as previous, searching for sat. Did power cycle again and pulled card and placed back after 30  sec. Same searching for sat.

4. Contacted Bell via online chat. after a bunch of redundant steps the chat person told me to contact help and provided a phone number and provided a file no. 

5. attempted to contact help. No one would answer cause I could not provide an error code as to proceed with the menu to talk to a person. Ok. No sat for the evening. Status showing signals on system and switch ok, all ok.

6. Next day, at switch box, switched coax line to working switch output. (unplugged ac power, then plugged back in ) same as previous, with searching. But, other Bell system searching as well, 2 systems down.

7. re plugged coax to switch box as to original, 9400 started working and other system works with the infamous jitter and stutter of the 9241. ( yeah, go to 5xx )

So, what was the problem ?   I would love to have the time to have Bell diagnose, but is there someone in the community that may have a similar issue / fix ? If it wasn't winter, I would check continuity of cables ? 

[BellNick]

Hi there @Rural Western 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues with your Satellite signal?
Looking forward to hearing back.
 

[ScottM73]

Thunderstorm comes through overnight and now I get error 015 and my receiver cannot see any of the satellites.  Bell tech support tried a few things but now I have to wait 4 days for a technician to come…guess I’m cancelling my Leafs watch party tonight.   Not to mention for some reason I need to pay $75 for the technician to come out…on equipment I RENT from Bell.   Thanks Bell…I’d prefer you just call me and tell me you no longer want my business. 

[BellNick]

Hi there @ScottM73 
Thank you for your post and welcome to the Community.
The equipment that would be rented is the receivers. If there's any issue with the receiver, there should be no cost associated. The satellite dish is not a rented piece of equipment and becomes the home owners property once it has been installed. If a storm passed through and possibly knocked the dish out of alignment, this is not something that would be covered which is why you may have a technician fee. 
Has a technician been out yet to resolve your concern or are you still experiencing issues?
Looking forward to hearing back.

[Micki39ca]

This has been going on for 2 days now.. starts around 12;30 pm EST and I keep getting the 002 and 015 error codes. Signal keeps dropping, ran all the tests, checked the connection outside so OBVIOUSLY  there is still an issue 

[BellKris]

Good morning, @Micki39ca. Welcome to the Bell Community, and thanks for your post.

We wanted to check in to see if you had a moment to review the thread, try any suggestions that may be listed and to see if you're still experiencing issues? If so, could you please provide some further information?

• What receiver model(s) do you have?
• Have you checked all of your wire connections to ensure they are connected securely and not damaged?
• Have you tried rebooting your equipment?
• Have there been any strong winds that may have moved your dish out of alignment?
• Is the weather clear / are there any obstructions blocking your dish (trees, branches, debris, etc,,)?

Looking forward to hearing back from you.

[Dosha]

we have no satellite signal. We found yesterday and was supposed to come on, and it hasn’t

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

You mentioned that you do not have a satellite signal. Is this a new installation?

• What receiver model(s) do you have?
• Have you checked all of your wire connections to ensure they are connected securely and not damaged?
• Have you tried rebooting your equipment?
• Have there been any strong winds that may have moved your dish out of alignment?
• Is the weather clear / are there any obstructions blocking your dish (trees, branches, debris, etc,,)?

We ask that you follow up and provide us with as many details as you can? Are there any error messages on your receiver? If so, can you provide a screenshot of the error?

We would like to assist you. Just let us know.

Take care.