From the simplified faq of terms on cancellation after a change
"Where required by applicable law:
the notice of the change will describe the new or amended clause and the former version of the clause,
the effective date of the amendment, as well as your rights if you do not agree with the amendment; and
if the change increases your obligations or reduces ours, you may refuse the amendment and cancel
the Agreement without penalty, by notifying us no later than 30 days after the effective date of the
amendment.
If you refuse the change, your remedy is to cancel the impacted Service or the Agreement (see Sections 55 and
56)"
My interpretation of this wording is we can refuse the change by cancelling the impacted service would be you could cancel the recording service which is 10 dollars per month. You can refuse by contacting.
I haven't bothered to check on details as I get it rebated for two years.
You could call the bell
All questions are best discussed at an account level at
If you have any questions or would like to cancel or modify your services, please call us at
1866310bell 2355
Remember that under the CRTC defined consumer rights you can follow bells escalation of concerns options and CRTC and CCTC as found in this bell support document.
https://support.bell.ca/how-to-resolve-a-concern
You also have the choice to cancell all services if you have other provider options and you may have cancellation fees.
I am just a consumer who knows my CRTC consumer rights very thoroughly and one who likes to provide the options and where to access information on these rights. I also read the terms very closely. They are pretty template across the industry although I can say 8 have never seen a change as significant as this reduction with the 4 companies I have received services from over the years.
As to why I haven't seen any requirement in the terms or with CRTC docs that they ever have to answer.
From my experience and knowledge, the most common reason for changes in recording on demand remote viewing etc lik in the negotiations and business side of digital rights management. We ultimately get whatever bell corporate decides to provide us which involves standard decisions of economic supply and demand and profit cost decisions by bell and the various media providers.
All the best if anyone decides to pursue their choices and rights.
Bruce
