VIP5662 Sound cutting in/out constantly.

[CGirard]

Arris VIP5662W  4K

Sound cutting in and out constantly on all channels. My Prime channel works as well as Netflix.

I have replaced the box once through Bell. Worked fine for a bit.  Have now replaced 3 different HDMI cords.  Set digital audio output to both Auto and PCM.

Really starting to get fed up with service. Any help would be greatly appreciated. Thanks in advance.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. This is a true peer-to-peer community space. As such, we do not have access to your account & billing records.

In order to assist you, we would need for you to provide further information. What is the make and model of your TV? Which Bell TV service & package do you subscribe to? 

You mentioned that you have two Bell TV boxes? What is the model number for each of these boxes? VIP5662W, VIP7802, VIP2502, etc. How are they connected? Wired or wireless?

Have you tried to do any troubleshooting? Have you had a look at the audio settings for the specific receiver that you are experiencing a problem with? Rebooted the receiver? Bell Virtual repair tool?

Fibe TV: troubleshooting tools, virtual repair tool and support (bell.ca)

Support: Receiver and Remote Control - Bell Fibe TV

Have you contacted Bell Fibe TV Tech support? Call: 1 866 797 8686

Take care.

[JF448]

Hey samw problem here. Had the receiver replaced last year. Havent really used it because since we have a newborn. Been using the app or Cast on Google Nest Hub. No sound cutting problem with all the other devices.Now that I start to watch TV again on the receiver same thing happens.

Hope somebody at Bell can fix that before the SuperBowl, otherwise I'll look like a fool for choosing Bell in front of the family for the 2nd year in a row.

[BellPatricia]

Hi there @JF448 🙂

We invite you to get back to us via our previous private message with the requested information so we can continue to dig into this further for you.

Looking forward to your reply.

@BellPatricia 

[Preed]

unable to get any sound from fibe TV. sound is turned on for remote for TV and the Bell remote.

[BellNick]

Hi there @Preed 
Thank you for your post and welcome to the Community.
Can you share which receiver model you have?
Have you ensured the volume is turned up and the TV / receiver is not muted?
Have you tested another HDMI cord / have you tried using a different HDMI port in your television?
Do you have any third party sound system connected (if so, please try removing it to see if the issue persists)?
Do you have another TV you can hook the receiver up to, to see if the issue persists on a different television?
Do you have anything else hooked up to your television to test if the audio works?
Is there no sound on every channel you go to?
Looking forward to hearing back.

[Donna99]

I have been experiencing the same issue (sound cuts and sometimes the picture freezes and sound continues).  I found that if I clear both the cache and data in the Bell Fibe TV app it fixes the problem  (go to Settings-> Device Settings->Apps->Fibe TV).  Hopefully that works for you too.

[frustrated1231]

We have the same issue , has anyone found a solution?  This is very frustrating!!

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a true peer-to-peer community space. As such, we do not have access to your account & billing records.

In order to assist you, we would need for you to provide further information. What is the make and model of your TV? Which Bell TV service & package do you subscribe to?

Have you tried to do any troubleshooting? Have you had a look at the audio settings for the specific receiver that you are experiencing a problem with? Rebooted the receiver? Bell Virtual repair tool?

1. Have you ensured the volume is turned up and the TV / receiver is not muted?
2. Have you tested another HDMI cord / have you tried using a different HDMI port in your television?
3. Do you have any third party sound system connected (if so, please try removing it to see if the issue persists)?
4. Do you have another TV you can hook the receiver up to, to see if the issue persists on a different television?
5. Do you have anything else hooked up to your television to test if the audio works?
6. Is there no sound on every channel you go to?

Fibe TV: troubleshooting tools, virtual repair tool and support (bell.ca)

Support: Receiver and Remote Control - Bell Fibe TV

Have you contacted Bell Fibe TV Tech support? Call: 1 866 797 8686

Take care.