VIP7802 Recordings on receiver - "unable to acquire license"

[yeagerxp]

Had fibe 50 installed on Sat. the 3rd, with 2 receivers

named on receiver Living Room the other Den

can schedule recordings from both receivers

can access recordings from Den receiver, when I try to access recordings from Living Room receiver i get the following "unable to acquire license" and then "can not access content"

called bell support on this, was told they would call back within 48 hours, nothing, called them again yesterday, still nothing

this morning i switched receivers around still the same thing.

I left rogers because their internet kept dropping and the tv went out,

Now i am getting negativity from the family, i don't need it. anybody seen this before?

[Gmarmy]

and guess what error message I just got today!!!  Yup, the unable to acquire license mess has come back.   What a coincidence that it was  after speaking to customer support.  So very very sick of this company.  I have had so many issues in the 5 months that I have been with them.  Now I will have to look into going back to Rogers..........grrrr

[Artwebb1986]

I've never really had it stop. One week it'll be fine next week all shows will do it. Then nothing for a couple weeks. 

It's really annoying though that's for sure.   No way id go back to cogeco though, I'd rather just cancel the tv all together. 

[Gmarmy]

I have the grey screen recordings and now the unable to acquire license.   What, if anything do you really think Bell will do about it.  I have a technician coming tomorrow...what do you bet he restarts my modem!!

[Artwebb1986]

I've never had the tech visit. I always said why waste my time and theirs when its clearly on your end since everything works fine just cant get the license from your servers.

Christ the tech that ran my fiber around the bathroom door to get over to my computer shot the staple right through the cable. Luckily didn't hit the glass and just got the jackets but still its right through.

[Gmarmy]

Amazing.....they have never fixed anything and usually just say the work that the last tech did was bad.  So annoying.  The rep on the phone of course did the restarts, then booked my appt for tomorrow.  She said the last thing was going to take 3-5 minutes and I could hold or just use my TV when the time was over.  When it was back up I got a text saying it was all done and everything was fixed and my appointment was cancelled!!  Honestly, how incompetent can a company be.   At least they was an option to reinstate the appointment.  Think I am going to call every single week until they fix this.  May be book a tech while I am at it.  

[Artwebb1986]

I have to stop being impatient and save the next recording that errors and record a video of it. Then they can waste their time coming here for nothing lol

[Gmarmy]

We just may have to video them since we can only keep our recordings for 60 days now....another huge grrr for me!!

[Artwebb1986]

I'd assume the tech visit would be well within 60 days though.

[BellPatricia]

Good day @Gmarmy & @Artwebb1986,

Thank you both for reaching out to the Bell Community.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Gmarmy]

so they did something behind the scenes the other day and now I am back 100% to where I was months ago.  Every time I want to watch something recorded I get the Error acquiring license message and I have to unplug the dreaded 7802 setbox.  A technician was sent out.  A really nice and informative guy.  He was there to try to fix all of the freezing that keeps happening.  He replaced the 7802 and the cables....except for the HDMI cable which is too friggen short.  What kind of telecom company only has 1 length of HDMI cables.  Honestly!!  He told me that the problem for the freezing is strictly between the 7802 and the modem.  Have to admit I haven't had any freezing recently just very tired of having to unplug this setbox everytime I watch recorded shows.  One step forward and 2 back.

[Fintstone]

 I record a program but when I want to watch it I get a message “can’t find license” then I get a blank screen. 

[BellPatricia]

Good afternoon @Fintstone 

Welcome to the Bell Community 🙂

We would like to get a bit more information from you so we can better assist.

• Which TV receiver do you have?
• Does this happen on more than one receiver in your home?
• Do you see that error on every recording, or just something specific? 

If that does happen again, we recommend following the steps we posted in this Helpful reply

Keep the Community posted, and let us know if you need help with anything else.

- Patricia 

[SMR_6]

Hi,

I have 3 Fibe TV receivers and all have PVR.  One TV we can’t access the recordings today.  Previously it was fine.  How do I resolve this?

This morning we had an error 101 code for 30 minutes and it resolved on its own. Not sure if it is linked. I checked and there were no outages in our area. 

Thanks!

SMR_6

[BellNick]

Hi there @SMR_6 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you had a moment to review the thread and try and suggestions advised and if so, what have you tried?
Are you able to share which model receivers you have?
Are your receiver connected via ethernet or WiFi connection and have you tested both connection types to see if the issue persists?
Are you able to share what exactly is happening when you indicate you can't access the recordings (not showing any recordings available, doesn't let you select a show, error message)?
Looking forward to hearing back.

[SAM52]

I have the same problem with one of the receivers. The step 2 about pushing channel up did not work.