What happened to the fibe app on web browser?

[schor]

Looks like the interface changed for the worse. The guide does not take me directly to what is currently playing and I now have to click the play button. Who comes up with this? More clicks instead of less clicks? Ok, ya everyone is loving that.

Anyone know how to get the old interface back?

[Keiki 1]

So do I.....it is not friendly user and the missing functions make it just horrible......I am certain that Bell has had lots of complaints about this since the interface was changed but they do nothing to solve any of the issues!!!!

[Soon former customer]

Spare us the lies.  I gave you (Bell)feedback on the deficiencies of th3 old interface years ago, you did  absolutely nothing for 3 years, then made it worse.  Along with the decreased functionality, it also now hangs.  Anyway, don't bother coming up with any more nonsense, today's vanishing of US channels with no explanation was the final straw.  I'll be changing to a less slimy provider very soon.

[markoz]

same here! its so much worse cant browse chanels while wacthing a program.hurts my eyes all those small letters.and its not aligned with other tv and mobile devices caus my tv fibe app on apple tv4 gen did not change.its like they want us to change providers lol

[905]

Re: Changes to Bell Web Browser Interface

I agree with the numerous other customer concerns regarding the new interface. There was nothing wrong with the 'old' interface. If anything, a 'beta' trial version should have been tested before rolling out these changes. The new interface is absolutely horrible, time consuming, and sometimes 'buggy'.  The guide seems to have a mind of its own landing one on different channels when switching back from viewing mode, not to mention the fact that you can no longer scroll the guide on the side while viewing.  It is very archaic and slow. 

I will not go into all the other issues but judging by all the customer dissatisfaction comments on this forum, pretty sure Bell is aware of these problems and hopefully someone is tasked with fixing them. 

I contacted Bell shortly after the changes occurred earlier this year.  The rep had no idea what I was talking about (was not surprised).  As a customer who was with your major competitor several years ago, I was the very first on my street to sign on when Bell introduced the 'Fibe' product back around 2010.  I endured the early years of growing pains with the product still being on old copper pair wiring, until actual fibre cable arrived a few years ago. I have been a loyal customer all these years and even encouraged several of my neighbors to switch to Bell over the years. Now I find myself wanting to leave Bell because the new PC interface is terrible. 

Over the last few years, I use your product a lot more outside of the home then I do at home.  I suspect I am not alone in this growing trend.  It is one of the main reasons I stayed with Bell and didn't switch to a much cheaper IPTV box.  I enjoy watching programs on my PC and accessing the PVR.  Judging from all the discontent on this forum, I realize it's not just 'me' who thinks the interface is bad. 

Changing the interface without any consumer consideration was a terrible corporate decision. Please show (us) that you take your customer's concerns seriously and either return to the previous interface, or at the very least improve the current one.  Once I take my 3 services and leave Bell, loyalty calls will not bring me back. Thank you. 

[FredFlint]

I share your concerns 100%. Unfortunately Bell doesn't care as shown by not only lack of progress in the 5 months since this thread started but it is actually getting worse... many channels are no longer accessible. Notice Bell does not even reply to these posts. This forum is simply a place to vent, it does not lead to any action by Bell.

[mitch-]

Your changes are not well done. Your app keeps crashing and I cannot get rid of "continue enjoying" stuff that was clicked on by mistake. You removed the filter so that no longer works. The bell app for Apple TV doesn't work now too.

You need to hire some competent developers and hire better management -

[ZaneP]

Hi  @mitch-  @FredFlint (and others)

This forum is not meant to be a place just to vent. It's a member-to-member q&a forum, and many of us try to engage on the questions with solutions.

We can't respond to "customer concerns" here, since we don't work for Bell. The best approach would be for you to give specific issues/problems (with details on your devices in use) so that we can try to help with answers.

So what can we help with today?

(Personally, I have Bell's Fibe TV app and Streamer on one TV, the Fibe TV app and Chromecast on another TV. I have the Fibe TV app on an Android phone. I can also access the TV Guide and watch programs using my choice of browsers.)

[Cooney00]

What happened to the side guide for online ? Not long ago when I was watching shows you could bring up a side guide while still watching tv online on computer, now no more side guide, can you guys bring that back? Was a nice feature.

[WelshTerrier]

Good Day.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. This is a peer-to-peer community web site. This is something that cannot be solved on the on this forum. 

At this time, there is nothing built into the online Fibe TV web application that will permit you to bring up a side guide while viewing a program.

One of the forum moderators will review your recommendation & will pass it on to the development team for consideration.

Thank you for your input.

Take care.

[ZaneP]

I've had the Fibe App and Streamer (Chromecast) for quite a while, so maybe this feature was before my time. I'm trying to picture what the side guide looked like. Was it a popup?  if you hovered somewhere on the screen, you could see your channel list?

We're just a group of Bell customers who try to help other customers solve problems through a q&a. Not much we can do for you on this one. As @WelshTerrier wrote, the " you guys" would be one of our Moderators who could pass along your request.

[Cooney00]

So I usually watch tv on my computer with the bell fibe tv online, it use to have a pop-up guide that would appear the right side of screen vertically so you could see channels and pick one in your vertical list while watching tv. I noticed it disappeared several months ago and just more so curious why? It was a good feature rather than fully having to go into the guide thus not being able to watch your show at the same time it offered that cool side vertical gudie as I stated. Just was wondering if they had plans to bring it back.

[markoz]

Well now we can't but before we could bring up a right side guide that would show Chanels with picture of what is playing live. Then they removed it why?

[WelshTerrier]

Good Day.

Thank you for bringing your concerns to our attention. Our team is actively reviewing and escalating your feedback.

The goal of our most recent web release was to align with our TV & mobile devices, while also prioritizing accessibility in accordance with 2.1 WCAG AA standards.

We truly appreciate your input and thank you for your continued support. Your feedback is invaluable to us as we strive to improve our product.

Take care.

[ZaneP]

Sounds like a good feature. I have no idea if it will be brought back. Bell doesn't typically share this type of info.