Error 1000 on Home Hub

[ScottS]

 I disconnect all cables from my current modern and restart it , but it doesn't work.

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❗AI SUMMARY: 

Users have identified several potential causes and solutions for error 1000, which signifies that the modem is not connected to the internet.

Key Causes Identified by the Bell Community:

• Network Outages: Temporary disruptions our outages can lead to this error.
• Hardware and Connection Issues: Problems with the physical connection are a frequent cause. This can include a downed or damaged copper or fiber line outside the home, a damaged or disconnected cable, or even dust on the end of a fiber optic cable.
• Router or Modem Problems: The modem itself could be malfunctioning.
• Configuration Errors: Incorrect settings on your router or connected devices can also trigger the error.
• Account Issues: Problems with your Bell account status or service subscription may also result in a connection error.

Solutions and Troubleshooting Steps from the Bell Community:

• Restart Your Modem: The most commonly suggested first step is to power cycle your Home Hub by unplugging it, waiting for about 30 seconds, and then plugging it back in.
• Check for Outages: Before diving into extensive troubleshooting, it's worth checking if there is a known service outage in your area. How to check for Internet outages in your area or Outage Check.
• Inspect Hardware and Cables: Users suggest carefully checking all cables for any visible damage or loose connections. For those with fiber optic connections, one user found success by carefully unplugging the fiber cable, wiping the end with a soft cloth to remove dust, and plugging it back in.
• Use Virtual Repair Tool: The Bell Community Manager recommended using Virtual Repair. This tool can check for local outages, inspect external equipment, reboot your system, and optimize settings. If the issue persists, the tool can help schedule a technician visit.
• Verify Network Settings: You can access your modem settings to ensure the network configuration, including IP address and DNS settings, are correct. If needed, you can reset the network settings to their default.
• Contact Bell Support: Should the above fail to identify or resolve the issue, a technician may be required. Technicians can diagnose and repair issues with the external wiring, connectors, or other infrastructure problems that are beyond the user's control. Should you need to book a technician, reach out using Live Chat or you can dial *611 from any Bell mobile device.

[BellPatricia · Accepted solution]

Hi there @ScottS,

Welcome to the Bell Community, and thank you for reaching out.

We wanted to check in and see if you are still getting error 1000.

If you are we invite you to check out this great support article for troubleshooting tips Troubleshooting error codes with my Home Hub modem

Let the Community know how everything goes.
- Patricia

[Tars]

Mine is doing the same thing. They are sending a tech in. 

[BellPatricia]

Good afternoon @Tars,

Thank you for reaching out to the Bell Community.

We wanted to check in with you to see how everything went with the Technician. 

Keep the Community posted with any updates 🙂

- Patricia

[Vanadiel]

Error 1000:

Error 1000, 1100: Your modem is not connected to the Internet.

The technician should know what to do to fix this issue.

[Fuzzy-logic]

At 6 am this morning my internet died. It has been doing this randomly today until finally I could not log on or get online. I did everything they recommended.

I turned off the modem, failed.

I rebooted the modem, failed.

I unplugged the modem, Failed.

I tried Virtual Repair Tool. Failed.

I texted with someone from support. 7 HOURS of rebooting, from 6AM unil 2 PM. The tech tried to fix the problem from their end but at 3:46 PM... we lost the internet again. It has dropped randomly again at 5:35 and 5:40 PM. I can't get things done if I have to sit here and reboot the system again and again for a few minutes of internet. I've been rebooting off and on since 6AM.  It's 6:26 PM and I am finally online with another tech. How do we get this fixed?? 

[Vanadiel]

What is the error code on the modem display?

[Lupa]

I have the same problem

[Lupa]

Error 1000

[dks · Accepted solution]

Error 1000 means "Your modem is not connected to the internet". You can read more here. 

https://forum.bell.ca/t5/Internet/Error-1000-on-Home-hub-3000/td-p/26127#:~:text=Error%201000%2C%201....

A full set of modem (all models) error codes can be found here.

https://support.bell.ca/internet/connection-help/troubleshooting_error_codes_with_my_home_hub_modem?... 

First, try the Virtual Repair Tool found on the MyBell web page or app. If that does not resolve the matter, contact Technical support directly and open a ticket. 

https://support.bell.ca/Contact-us#INT=All_hmpg_TXT_footer_Mass_120115_mb_contactu&targetID=sup_tech...

[Vanadiel]

If you have a 1000 error code and a modem reboot or the virtual repair tool did not solve the issue, you likely will need to place a call and explain the modem is displaying error code 1000.

I am thinking it's not something you can solve on your own.

[Bessy]

I’m getting an error 1000. I want to increase my speed from one to 1.5 now. Not happy

[Vanadiel]

• Error 1000, 1100: Your modem is not connected to the Internet.

Not sure what you are trying to do, but you cannot change the speed by yourself from 1 to 1.5. You would have to upgrade your internet plan for that to happen.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Error code 1000 - Your modem is not connected to the Internet.

I notice that you are currently online? Are you still experiencing a problem? Have you tried running the Bell Internet virtual repair tool? This in itself can analyze & solve many issues. I have included a web link to this tool & as well to the Bell Support page: Bell Support   Bell - Virtual repair tool

If you are stil  experiencing issues, verify there is power to your modem & that all of the cables are firmly seated in place. Try rebooting your  modem & check to see if that makes a difference.

If you are continually experiencing this same issue after completing these above steps, I would contact Bell Internet Tech Support by calling:  1 844 310-SURF (7873)

If you wish to increase your Internet speed from 1.0 Gbps. - 1.5 Gbps., you can do so on MyBell by logging in to your account with any web browser. Select > Internet Service. Select > Change my package. Then follow the onscreen prompts.

Let us know if we can be of further assistance.

Take care.

[Dennis]

I'm having the same problem and I have had five technicians out here. Four of them couldn't do anything. All they did was pull up and pull out. Didn't even come to my apartment or anything and one came up saying there was no dry loop # or assignment? I have literally spent 24 hours over the past week on the phone with Bell and nothing has been accomplished. They have no idea what is going on.