Bell

JayRatz · ‎07-22-2023

Why is my phone number showing up incorrectly for the recipients of my texts and how do I change it? I just joined Bell a week ago, received a temporary phone number, and got my existing phone number ported over. Now when a new person receives a text from me it shows that it is still coming from my temporary phone number that shouldn't exist anymore.

Fharris · ‎12-19-2023

I was able to solve this without calling Bell.

I have a Google pixel, and the steps are roughly the same for Android users.
You turn off RCS chat in message settings
Then go to settings, go Apps, all apps
Go to carrier services and go to storage and cache and clear it
Then go back to app listing, find messages and clear cache
Restart phone
Go to messages and turn RCS back on

Hope this helps someone

View reply in original post

BellKris · ‎07-24-2023

Hi there, @JayRatz. Welcome to the Bell Community.

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Michy37 · ‎08-06-2023

This is happening to me as well, after a recent number change? Help!

BellKris · ‎08-08-2023

Hi there, @Michy37. Welcome to the Bell Community.

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Meloxi · ‎08-13-2023

Hello bell i am new on this program and when ever i call or text somebody the number on others phone is not my own number please help me

BellKris · ‎08-15-2023

Hi there, @Meloxi. Welcome to the Bell Community.

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P_unit99 · ‎09-21-2023

Hi I'm having same issue as above. When I send texts it sends from the temporary number

BellAntgio · ‎09-25-2023

Hi there @P_unit99 ,

Welcome to the Bell Community and thanks for your post.

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Thanks.

LorneCrawford · ‎10-09-2023

I have the same issue as well.

BellAntgio · ‎10-11-2023

Hi there @LorneCrawford ,

Welcome to the Bell Community and thanks for your post.

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Thanks.

Bell

Incorrect number showing up when texting