Issues Roaming in the USA

[Dm2]

Hi everyone.

Any ideas why my cellular data isn’t working in particular USA state? When I travel to IL my data stops working. I have had a temporary fix by switching from ATT roaming to Tmobil. But now it seems that I cant use my data despite I switch to any other US operator. Have tried everything. Reset my network settings, turn off my phone, remove sim. 

There is no problems in any other state or province. Only Illinois 

[WangYcca]

In Canada, service has no problem at all both 5G and Volte work perfectly. 

However, while roaming in the US, doesn't matter AT&T or T-Mobile, the 5G Internet working well, but the IMS is not registered and VOLTE is not available.

These cause AT&T cannot make or receive calls, since AT&T has no more 3G network. T-Mobile can make calls only in 3G. When I make calls the 5G icon disappeared, call quality is bad, also while calling internet stops.

Tried to call technical support and waited about a hour, nothing was done, they can't find what's the problem and the call got interrupted, no body call me back.

Please help this issue is really annoying.

 

  

[Frustrated in Arizona]

I can’t use your advice - I am in Arizona at the moment and my Automatic Roaming wont turn off! It just looks and looks and looks and circles and wears my battery down - help!!!!

[Frustrated in Arizona]

*** found the solution!***
Someone called me and T-Mobile picked it up and then from there on I’ve been able to use my phone. Thanks for the help though guys - really appreciate it!

[WelshTerrier]

Great news! Glad to hear everything is working as it should.

Thank you for updating the Bell Community Forum on your phone connection status.

Now relax & enjoy the rest of your Arizona trip.

Take care.

[Dedalus]

My Samsung phone ceased sending or receiving calls (in Los Angeles). I can still open my email and messages!

[Techie]

No incoming calls when in the USA, Data and SMS, and outgoing calls are fine. but cannot recieve any incoming calls, both from USA and Canada.  For over a year trying to resolve this with various representatives but no fix.  Had enough, about to move to another carrier who is giving the exact same service.  Just thought I would try here first. 

Tried

changing carriers in the USA

resetting phone

clearing caches

wipe and start over

no wifi calling

re installing sim card

airplane mode on then off

[Techie]

This does not work for me, I am seeing in this thread that most problems in roaming are happening with android dsvices, they dont seem to registered correctly, so other carriers recognize the calling.  I have tried all the suggestions for over a year. No ability to get calls on bell in the USA.  Just a comment my wife is on another carriers plan for $37/mos and she has USA/Mex roaming as well, has no problems at all with the same phone.  It has to be a bell thing.  

[BellAntgio]

Hey there @Techie , 

Thanks for the heads up. 

Some customers may be experiencing issues using their services in the USA. The issue is currently being investigated with our roaming partners. 

Let the Community know if you have more questions.

[Techie]

BellAntgio

Understand it is the network, FYI happens everywhere in the USA for me on all 3 carriers I have tried, T-Mobile/AT&T/Verizon

Thanks

[dks]

Thank you for your question. With a little digging, it appears the VoLTE is older technology that defaults to 3G when available. It is no surprise that your calls on 3G are poor quality. AT&T does not support 3G either, as you said, although Bell's own information says it supports VoLTE. Do you have Roam Better on your plan and is it enabled? If so, that may allow your phone to work in the US. 

[Wolfman]

I am on the same boat. Currently in Florida and zero phone cell service, but text and Internet data work fine. How is it possible that Bell cannot communicate with TMobile, AT&T, Verizon to ensure service between our countries? I will cancel my Can-US-MEX plan and just by a sim card that works

[Renne0]

Hi there,

i added an international package to my plan but now that I am in the US I have no service, only SOS.

I also have no option to select network preferences under settings > cellular. Only option is cellular data. Help! 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Have you tried to power your device off & back on? If you are experiencing no service at all in the area you are visiting, then the message you are seeing is normal.

There is no guarantee that there will coverage & service in all locations. Have you tried to connect manually & select the local networks where you're located? Depending on where you are at & where you are going, & the local network traffic, you may need to repeat this step several times until you capture a working network.

iOS / iPhone:

1. From your Home screen, tap Settings
2. Tap Cellular
3. Tap Cellular Network or Network Selection
4. Tap the Automatic switch to turn off
5. Once available, networks will appear. At this point, you may select your desired local carrier.

Android / Samsung:

1. From your Home screen, swipe down and tap the Settings icon in the top right
2. Tap Connections
3. Tap Mobile networks
4. Tap the switch to turn Select automatically off
5. Once available, networks will appear. At this point, you may select your desired local carrier.

Let us know if everything works out for you & you can connect to a network.

Take care & thank you for posting your question.

[Trucker72]

I have the exact same issue

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Can you please elaborate and provide further details? "I have the exact same issue"

There is no guarantee that there will be coverage & service in all locations. Have you tried to connect manually & select the local networks where you're located? Depending on where you are at & where you are going, & the local network traffic, you may need to repeat this step several times until you capture a working network.

If you are experiencing no service at all in the area you are visiting, then you may receive an SOS message. Please turn off automatic network settings & try to manually select an available network.

Please refer to the Helpful replies with the Green ✅.

Take care.