Can't change channel line up

[Milos]

 

[BellNick]

Hi there @Milos 
Thank you for your post and welcome to the Community.
We'd like to have this looked into and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[IK_G]

I have been wanting to drop some channels and add others from my Bell Fibe app for a few weeks now. The error message on the mybell site is along the lines of "sorry your request cannot be completed at this time please contact us". I called the help line, Bell rep said that part of the service is "under maintenance". It's been in this state for over a month, I have changed my channel line up in the past. This is getting really frustrating, to the point that I am considering cancelling my over $200 a month subscription.

I've been a loyal customer for over 15 years, please get this sorted out. Just want to drop some channels that I'm paying for and add others.

[BellPatricia]

Hi there @IK_G. Thanks for your post, and welcome to the Bell community.

We want to look into this further and need a bit more information.

• Can you please clarify if you are accessing MyBell through the app or our website?
• Does the same error occur on both the app and website?
• If using a browser to access, which browser & are you able to try on any other browser?
• What type of device are you using?

Looking forward to your reply.

- Patricia

[SylvieSerge]

I can't modify my a la carte channels. I am a customer since november 1st, I have been in contact with customer service since then and the only way to modify my channels is to call them, why????

[BellPatricia]

Hi there @SylvieSerge. Thanks for your post, and welcome to the Bell Community.

Can you share what happens when you try to make a change to your programming via MyBell, are you getting an error message?

Are you trying to make a change directly through the app, or on a web browser?

Keep the Community posted.

- Patricia

[SylvieSerge]

Internal server error

[BellPatricia]

Hi there @IK_G & @SylvieSerge 

We want to review this further, and have sent you a private message so we can gather more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[SylvieSerge]

Hi Patricia Do you have a solution for this problem? Mine was supposed to be escalated to a tech. Thanks

[JR]

Any update on this issue? It was escalated to the tech team last week but I still cannot modify my channels .

[BellPatricia · Accepted solution]

Hey everyone, thank you for bringing this to our attention.

We've flagged this to the right team and they are investigating further. We will post an update once there is news to share.

- Patricia

[SylvieSerge]

An update please?

[AlexS]

Today @BellPatricia told me they are looking into the issue. I guess most people simply report to live agents on phone or online and it is simply too fragmented. Probably those with super slow Internet or always talk on phone never realized this is an issue.

[costanza]

When you get an error message when trying channel lineup, it says "contact us".

So try that. I've done it and have gotten the stock response, "known issue, not solution coming etc."

This means it gets escalated up the management chain. 

If enough people complain about it (squeeky wheel gets the grease), maybe they'll move on this issue.

[SylvieSerge]

Finally fixed this morning after a really bad survey following a phone call  for a channel change. Someone took me seriously and understood that it wasn't a problem on my side but them.