Can't change channel line up

[Milos]

 

[James84]

For at least the last three weeks I have trying to access through MyBell to Modify my Channels for one of Bell Television accounts. I have 2 accounts where one of the accounts works correctly however the other is missing that part allowing me to do so. Upon talking to Tech Support there is some problem with regard to a conflict of orders and for reason they cannot seem to resolve the issue. I know I can call in to change Channels but I prefer doing my changes by Mybell as Bell praises the practice.

[BellNick]

Hi there @James84 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[hopeful]

Self management of my fibeTV service  stopped functioning for me in January 2025 after years of good service. Now I get an "Internal Error message , Contact customer support" . I have had many interactions with customer service, tech support with 5 unanswered tickets submitted. No help or solution has been offered. Shame on Bell! Now I have to forfeit 30 minutes of a phone call every time I wish to change a channel. It is truly making me rethink continuing with Bell. Can anyone help me? Thanks

[BellPatricia]

Hi there @hopeful 

Welcome to the Bell community 🙂

We are here to help, and I have reached out to you via private message to get more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Mtotech]

I am unable to make a change to my TV services in My Bell. I made a change a week ago and it is stuck on pending still. The change went through but it’s not reflected on my account nor can I make any other changes. The pending message has been there for 8 days now. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

I wish there was something more that I could do for you, but I cannot.

This is a known problem. The Bell technical team is working to resolve this issue and will update you as soon as any new details become available.

In the interim, if you're experiencing this issue and need help modifying your TV channels, please review this Helpful reply and send a private message to one of the moderators that is mentioned.

Unsure how to check or send a private message? See How to send a private message

Take care.

[BellNick]

Hi there @Mtotech 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[DavidSaulnier]

Hi has anyone had this problem I can't modify my channel selection from the app and the website called customer service they are not sure why it's not working 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

I wish there was something more that I could do for you, but I cannot.

This is a known problem. The Bell technical team is working to resolve this issue and will update you as soon as any new details become available.

In the interim, if you're experiencing this issue and need help modifying your TV channels, please review this Helpful reply and send a private message to one of the moderators that is mentioned.

Unsure how to check or send a private message? See How to send a private message

Take care.

[BellNick]

Hi there @DavidSaulnier    
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing difficulties changing your programming? If so, are you able to share any error code or message you may be receiving?
Looking forward to hearing back.

[Helen1]

I cannot change or modify TV programming on MyBell. It says service not available and it’s been like that for over 2 years and no one seems to know why. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

@Helen1 I wish there was something more that I could do for you, but I cannot.

This is a known problem. The Bell technical team is working to resolve this issue and will update you as soon as any new details become available.

In the interim, if you're experiencing this issue and need help modifying your TV channels, please review this Helpful reply and send a private message to one of the moderators that is mentioned.

Unsure how to check or send a private message? See How to send a private message

Take care.

[BellPatricia]

Hi there @Helen1 

Thank you for reaching out to the Bell community.

We are here to help and I have sent you a private message so we can review this. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Jet_Mx]

I’ve been encountering this same problem for the past 2 months since I signed up for Bell Fiber TV App. I’ve called and spoken to multiple agents, multiple times, sometimes on the phone for over an hour and a half as the agents keep playing pass the phone because no one can figure out the problem. I finally received somewhat of an answer last night, that on the front end the customer service agent doesn’t see an order in progress but they said the issue appears “on the back end”. They confirmed that they could not modify my channel lineup on their end either. They could not fix the issue and said they will escalate this and call me back within 72 hours. This is not the first time I’ve heard this. Multiple tickets for escalation have been raised for my issue and I have never received a call back when promised. If it wasn’t because my girlfriend wants this service, I’d cancel it in a heartbeat. 

 

 

[BellPatricia]

Good day @Jet_Mx 

Welcome to the Bell community.

I have sent you a private message so we can review this further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia