How do I leave a review for a great employee?

[Kosta]

Hello, 

Your employee Krista from Ontario was super helpful. I was in a rush to get to work and I forgot to ask if there is anyway I can leave of a review for her. She was very informative, understanding and kind. I really appreciate all her help and hope she gets to see this somehow. 

Best regards,

Kosta

[Micala H]

I had been in woodgrove mall Bell 3 times this past week or so, and each time Cassardra had helped me and she was absolutely amazing. Every question and obstacle I had for her she answered with patience and made sure I understood. She had helped me work through the troubles and had a smile on her face the whole time. Bell has been absolutely amazing to deal with and I’m glad of all the carriers I could’ve picked I went to Bell. Cassardra had made a very difficult time and quite easily bearable with the compassion she had. Thank you for the amazing customer service<3

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

We appreciate your feedback. Thank you for taking the time to share this information with the community.

One of the moderators will pick up on this thread and pass on your comments to Cassandra & her manager.

It is nice to receive & hear about member experiences such as this one.

Take care.

[BellKris]

Good morning, @Micala H. That's great to hear! 🙂 Thank you for sharing your experience with us.

We'll be reaching out in a private message to gather a little more info and pass your feedback along to the appropriate team. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[zdravkoj24]

Ok, so a disclaimer: This is not a question but customer support review.

I contacted Bell Mobility’s customer support regarding a frustrating issue with double-billing and I was ready to escalate the matter due to the fact that this was not the first time I was double-charged for my Bell Mobility monthly bill. 

The agent who entered the chat was Gryan Jay and  took over my case.  

Needles to say, Gryan was very professional and knowledgeable, but what truly stood out was how genuinely determined he was to help me - without being pushy, mind you- and he went way above and way beyond to resolve the issue efficiently.

His patience, empathy, and calm demeanor saved me time, stress, and a great deal of energy, so I felt genuinely heard and supported (which instantly began to pacify my initial frustration).

It is very rare to encounter someone in customer service who not only understands the issue, but takes such sincere ownership of it, and handles it with such poise.

Gryan’s approach was thorough, reassuring, and incredibly effective.

Finally - and what truly caught me off guard- -in the best way possible - and why I have decided to write here (hopefully a higher up will see and read this), was his closing message after everything had been resolved.

From the official transcript:

Gryan Jay: “I should be the one thanking you. You’re one of the nicest and most patient customers that I’ve spoken with today. I want you to know that I really appreciate your kindness. Is there anything else that I can help you with?” 🥹😀

That message stopped me in my tracks. It was unexpected, sincere, and honestly, it made my day.

This is exactly how customer support should be done - empathetic, appreciative, attentive, respectful, and genuinely eager and actually happy to help customers and resolve their concerns.

He turned a stressful situation into a surprisingly heartwarming experience! 

So here it is: Gryan Jay deserves to be celebrated! 🥳😀

Bell Mobility is incredibly lucky to have someone like him representing their brand.
He made a lasting impression, and I hope this review finds its way to him and his supervisors.

Thank you again, Gryan! 

Sincerely.

[BellAntgio]

Hey there @zdravkoj24 , 

Welcome to the Bell Community

We are very pleased to hear about your positive experience, and we will be sure to pass this Kudos along to Gryan Jay.

The Community is here to help if you need anything else.

Have a nice weekend.

[realoldbaldbuy]

Yesterday I had no internet and I did the usual disconnect, wait and reboot.  This morning I called the dedicated direct help line and had the good fortune to speak with Ryan.  I tried to explain my problem and Ryan was extremely patient with this old guy!   He gave me straight forward advice and help, and within a few minutes after the call, I was able to get my internet back!  My thanks to Ryan for his advice, kindness and patience...all reasons I stick with Bell.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

We appreciate your feedback. Thank you for taking the time to share this information with the community.

One of the moderators will pick up on this thread and pass on your comments to Ryan & his manager.

It is nice to receive & hear about member experiences such as this one.

Take care.

[BellPatricia]

Hey @realoldbaldbuy 

Welcome to the Bell community 🙂

I have sent you a private message so we can get more details, and pass this feedback along to Ryan. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Kirsten1]

I am wondering how to leave a review for a specific employee. We had a man in the Peterborough area come and help us install our new wifi. He was super friendly and helpful and we want to make sure he gets the recognition he deserves. His name was Paul, any advice as to how to review Paul, or who to contact to send our thanks  would be greatly appreciated.

Kirsten

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

We appreciate your feedback. Thank you for taking the time to share this information with the community.

One of the moderators will pick up on this thread and pass on your comments to Paul & his manager.

It is nice to receive & hear about member experiences such as this one.

Take care.

[BellPatricia]

Good afternoon @Kirsten1 

Thanks very much for sharing.

We are pleased to hear about your experience, and I have sent you a private message so we can get a bit more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Debts]

We just had a technician leave ( in the midst of a chaotic situation) we failed to get his name.  But I want to ensure someone knows he did an excellent job, above and beyond!!

[WelshTerrier]

Good Day.

Thank you for recognizing the excellent work of one of Bell's technicians. If you can provide us  with further information, a moderator will pass on your accolades to the technician and his manager.

We appreciate your feedback.

Take care.

[BellNick]

Hi there @Debts 
Thank you for sharing. We'd love to have your feedback forwarded to the technician. We'll require some further information and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[ShadowByte]

I had an excellent encounter with a Bell Technician today and would like to give positive feedback to his superiors.  How do I do this. Thanks.