How long does it take for my payment to process?

[Ex_Brit]

I always pay my bill through Scotiabank and Bell always takes a week to credit it, why so long?   Is this an English/French problem?

The direct method of payment through a bank does not work on your website FYI

[WelshTerrier]

Sorry, faster is not the issue & this will never solve the problem. The key point here is " How long will it take to process the payment in order to meet the due date? The billing date is when you receive it. The due date is when it must be paid by & applied to your account."

You have 30 days to make payment from your billing date.

You need to choose a method of payment that best meets your needs ensuring that your bill is paid by the due date.

How you pay your bill & the timing it takes is critical & very important in order to avoid late payment charges & meet the required payment due date.

Simply put, how you get it there is a key factor! It is the method of payment, the timing of payment & whether you have allowed sufficient time for the payment to be applied to your bill to avoid a default or  late payment charge.

Hopefully my answer has been of assistance to you.

Take care.

[ktompson]

Paying through the app it’s received and processed immediately 

[WelshTerrier]

Once again, it all boils down to just one thing: The billing date, processing time & whether it is received on time by Bell to meet the due date. This is governed by you & your choice of method for payment.

Take care.

[SimranGor]

Hello! I have paid my bill for the month of January and it is still showing me that the amount is due. The payment details are also visible on the payment history tab. But how is the amount still due. I had paid it before the due date. 

[dks]

Because of the Canadian payment system, which is outside of Bell's control, it can take several days for a payment to show up in an account. I have found it useful to pay my Bell bill as soon as it arrives and not less that 5 days before the due date. You may also use pre-authorized payments, if you choose to. 

[WelshTerrier]

Bell processes your payment upon receipt. Bell does not process the payment in advance.

Once your payment is received your account is updated immediately. The processing time line they follow depends on the payment method you choose to use. For example, the following is a table of the payment guidelines that presently Bell uses.

Pre-Authorized Debit: - Every month, up to 18 calendar days after the bill date

Pre-Authorized Credit: - Every month, up to 7 business days after the bill date

Phone / Internet banking - 2-5 business days

Bank teller: - Up to 2-5 business days

Credit Card: On mobile device, bell.ca, agent - Within 30 minutes

Mail: Cheque/money order - Cheque/money order

In person: Bell store – Cheque only - Up to 10 business days

Thank you for contacting the Bell Community Forum.

Take care.

[Purnimachokhal]

Hello I am a customer at Bell. I paid my bill for the first time on April 6, but my mobility bill hasn't been deducted yet. It still shows as payable. Then what can I do? I contact the bell service but still bill has not been deducted.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.
The processing time depends on the payment method you choose. I have attached a web link that will show the approximate time it takes to process your payment. This can vary significantly depending on the method you have chosen.

All Bell accounts have a monthly billing date. It is the same date every month. All bill payments must be received within 30 days of the billing date.

Your account is credited when Bell receives the funds from your financial institution. This time line can vary from 1 - 18 days. Although your account may be credited immediately at your financial institution, or even any number of days afterwards, this also depends on when & your method of payment,

The MyBell site updates bill payments daily after they are received from the bank. This time can vary from 1-4 business days after the payment date. This time frame can be longer depending on the time of day the payment is made with the financial institution, weekends, holidays, & if there any system outages.When Bell receives these funds, your account is credited.

The chart I have included in this link is only a reference point for you to use. It is intended to allow you sufficient time to pay your bill by the due date.

The processing time that I mention, is not unique to just Bell bills. All similar bills from other companies also work within the same or similar processing time lines.

https://support.bell.ca/billing-and-accounts/billing/how_long_does_it_take_for_my_bell_mobility_paym...

Here are four different options for notifying Bell of a payment:

1. Login to: MyBell account. Scroll down to the blue scetion One Bill & Select: Notify Bell of a payment.

Here is a link to assist you: How to notify Bell that you have made a payment

2. Login to: MyBell Account > Scroll over to My Bills and payments & select it > Scroll down & select > Make a payment. Follow the information layed out on the screen.

3. Call Bell at: 310-BELL  >  Select Billing & Payment

4.To make a payment using your credit card, call Bell at 1 800 387-7243

Hopefully I have been able to answer your question.

Take care.

[Client41]

I made a bill payment through my online banking, and it still has not yet showed up in My Bell. 

Why is this?

[WelshTerrier]

Good Day.

When did you make your bill payment? 

It does normally take 3-5 business days for the bank to process a payment. Bank payments are not processed on the day of the payment. They are recorded on that date, & can be reversed or cancelled up to 12:00am the next business day. 

Payments normally take 3-5 business to process when sent via your financial institution or credit card company. This is dependant upon the day of the week, the hour of the day & how you paid your bill. Bell still must receive your payment by the due date.

Bell will automatically credit your account upon receipt. Once it is received from your financial institution, it is processed on the same business day & posted on your MyBell account.

The processing time line they follow depends on the payment method you choose to use. For example, the following is a table of the payment guidelines that Bell presently uses.

Pre-Authorized Debit: - Every month, up to 18 calendar days after the bill date

Pre-Authorized Credit: - Every month, up to 7 business days after the bill date

Phone / Internet banking - 2-5 business days

Bank teller: - Up to 2-5 business days

Credit Card: On mobile device, bell.ca, agent - Within 30 minutes

Mail: Cheque/money order - Cheque/money order

In person: Bell store – Cheque only - Up to 10 business days

Thank you for reaching out to the Bell Community Forum.

Take care

[Retiredandbored]

Thanks for the information on processing dates. This feed came up conviently today 

I spent about 55 minutes discussing my bill that is issues on 15th and says withdrawal occurs on 22. That isbased upon the reality that I used credit card auto payment until now.

After a lot of searching she confirmed that I was set up on PAP debit to bank account and that it would occur in the next few days   that fits with what you say for 18 days. 

She was really not sure if the timing and the switch and to check back in a few days if my payment is not processed with the bank yet. 

Your explanation brought comfort and clarity, the call was a good one but no discussion of the timing you posted. Now I can stop worrying and follow up at around 19 days if nothing is processed yet. 

Want to avoid late charges and avoid double paying if I send payment via bank and they take it out w few days later. 

Feel a bit more confident, but I worked in information systems. 8 know that changes do not always go through multiple systems. Bell clearing house bank and back the way we think. 

But I am a worrier, but felt more comfortable with your timing dates. 

Thanks Bruce 

Great rep though even though she tried to get me to upgrade my personally purchased pixel 8 only months ago with a pixel 9a. She was persistent to have me hear it so I listened and declined. She documented well and also ask if 8 had concerns about any other services so I told her about poor documentation on TV box so she documented that to and said she would pass it on. 

More support and acknowledgement of the need for always improvement in customer support. 

Nice change from dealing with tech support. 

Bruce

[WelshTerrier]

Good Day @Retiredandbored 

If you just recently signed up for pre-authorized payments, then you should make a manual payment for your first payment to be safe. If you overpay, your account will be credited & any overpayment will be applied to your next monthly bill. Do not adjust your pre-authorized payment.

Both enrolling and removing the pre-authorization permission has a delay of one billing cycle before coming into effect.

Thank you for your thoughtful reply. More than glad to have been of assistance.

Take care

[Retiredandbored]

That is a great idea if you are not on fixed income paid once per month. We don't all have the cash flow to double pay with compromising cash flow. 

I will keep working at front level for now. Nowhere does bell itself or even their staff while I went through this changing of plan and payment plan other than no worries. 

Tough for a person with clinical severe anxiety disorder who tries to do everything right and proactively. Had their staff told me what you just said my cash flow was better then   sure it will be credited on next bill but then I may not be able to hit full payment of other obligations. 

Thanks for update, but I will say again, the forum should never be a replacement for knowledgeable skilled support staff. As you always say the forum members cannot see our accounts so that is why I worked with them followed their instructions to a tee and now have to work with worry again. 

We will see how it goes. 

42 replies around this question over 2 years does not reflect well on bell. At least I got a good rep, we will have to see if her reassurances prove true and I or so I squeeze by next month by if I end up double billed. 

If i am, I will take my own advice and escalate my concern. 

By the way Welch. How do you know all this stuff while bell staff seem to often be in the total dark along with customers?

Glad you have it. How about bell hire you to train staff and right training and fronface documents. Or many others here. I just want to consume services and pay my bills. 

Thanks always all. Bruce

Bruce

[WelshTerrier]

Good day.

As I have mentioned in many other posts, the Bell Community Forum is a place for all of to ask questions, find answers and share our ideas, thoughts & solutions.

This is a peer-to-peer community website built on a foundation of sharing, caring and helping each other out.

I can only offer up Kudos to the Bell Community Manager & his team of Moderators. It is through their sharing of knowledge & expertise that I now know what I know today.

Thank you for your feedback. More than glad to have been of assistance.

Take care.

[Cassie63]

If my bill is due June 2nd and I pay at 3am which would be the 3rd.  Do they put it to credit beaurea