How to link account in MyBell / Consolidate into One Bill

[kimberleydawn61]

Can I add my new satellite service to my bell mobility account? If so how? Thanks 

[Nicole0]

How to link my bill to my app

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

In order to view your bill on the MyBell app, you will need to add your Mobility account to your MyBell account.

Have you setup a MyBell account? If not, then follow the steps in this web link: Creating a MyBell profile

I have included the following web link that should answer your specific questions. If you choose to link all of your accounts, then the following will be of assistance.

You will need to register your Bell Mobility service with any other services you might have, TV, Internet & Home phone services on MyBell.

To do so, open any web browser & Login to your MyBell account.

Next, go to this web page & follow the steps as shown for linking your Mobility account in MyBell:

How to add another account to MyBell

Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.

Consolidating a Bell Mobility account into One Bill is subject to multiple conditions. These include:

1. Consumer accounts only (Small Business Mobility cannot consolidate on One Bill)
2. Not in Collections
3. Not on a Credit limit / Security Deposit
4. If the two accounts have different names, a transfer of responsibility is required.

In addition, if you meet all eligibility conditions, it will take two billing cycles for the process to be completed.

Thank you for reaching out to the Bell Community Forum.

Let me know if we can be of further assistance.

Take care.

[Cbrosencrantz]

Iam following the instructions to the point where you add account information. It won’t accept my internet account number. I don’t have my internet added to my MyBell account. Is that separate? And how do I have it added to MyBell?

[WelshTerrier]

Good Day.

You can find your Bell internet user ID (b1) in your welcome kit, on your bill, or in your modem's settings. Your b1 number starts with "b1", like "b1xxxxxx". (This is your Internet account number.)

Please use the following web link to add your Internet account to MyBell:

How to add another account to MyBell

If this this is a new Internet account, did you set this up on a separate MyBell account? Do you have more than one MyBell account? All of your services must be on the same MyBell account in order to view & pay them on one bill with the MyBell app. (If they are set up on two different MyBell accounts, you will need to unlink your Internet service from that MyBell account & link it to your MyBell account that is associated with your mobility account.)

Please check out the following web link for further MyBell profile changes.

My Bell profile : Creating or changing a MyBell profile

How to remove an account from MyBell

In addition, if you meet all eligibility conditions, it will take two billing cycles for the process to be completed.

Thank you for reaching out to the Bell Community Forum.

Let me know if we can be of further assistance.

Take care.

[Wakka197]

That cool to know you can have one bill your tv internet, phone service on one bill . 

[Bob13]

I am a reasonably new Bell customer and hate dealing with with your company, or rather should I say the voices that represent you. I would like to combine the two bills that I get into one payment. I also would like to know how much I am in arrears as you seem to post bills whenever the mood hit you. So answer question number one How do I combine the two bills and pay them through a credit card. Question two what would it cost to retire my existing debt now and perhaps start over, either with you or Rogers.

[WelshTerrier]

Good Day & Welcome to the bell Community Forum.

Outstanding billing issues in terms of account debt and arrears are not within the scope of this website. Issues such as this must be discussed with Bell Customer Service Accounts & billing.

Billing dates do not change at Bell. Bell's billing date is fixed for each account and does not change from month to month. Your bill is due 30 days after the billing date.

Are these new accounts, did you set these up on a separate MyBell account? Do you have more than one MyBell account? All of your services must be on the same MyBell account in order to view & pay them on one bill with the MyBell app. (If they are set up on two different MyBell accounts, you will need to unlink your Internet service from that MyBell account & link it to your MyBell account that is associated with your mobility account.)

Please check out the following web link for further MyBell profile changes.

My Bell profile : Creating or changing a MyBell profile

How to remove an account from MyBell

Please use the following web link to add an account to MyBell:

How to add another account to MyBell

Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.

Consolidating a Bell Mobility account into One Bill is subject to multiple conditions. These include:

1. Consumer accounts only (Small Business Mobility cannot consolidate on One Bill)
2. Not in Collections
3. Not on a Credit limit / Security Deposit
4. If the two accounts have different names, a transfer of responsibility is required.

In addition, if you meet all eligibility conditions, it will take two billing cycles for the process to be completed.

Thank you for reaching out to the Bell Community Forum.

Let me know if we can be of further assistance.

Take care.

[Upset Customer]

Logged in to My Bell. Mobility bill is not an option. Asked Chat. It kept referring me to Bell Bill. There is a Mobility option but no billing option. Very disappointed that a robust company cannot have this simple task completed. Now "live" representative is adding Mobility bill to my Bell Bill to consolidate my account and link to my profile. What a waste of my time.

[Joanne0]

Where do I find my bell cell phone bill ?

[BellAntgio]

Hey there @Joanne  , 

Welcome to the community and thanks for your post. 

We invite you to check out the accepted solutions and replies from one of our awesome All-Stars @WelshTerrier for assistance in locating and/or registering your mobility invoice. 

Let the community know if you have more questions. 

[Arthur H]

Wondering if anyone has a solution for me - I moved from Virgin back to Bell with a plan to put everything in One Bill.  The person doing the set up told me it would take a little while before my 3 phones showed up but when they did, I'd be able to move everything over... well it's been over a month, I'm getting email that I missed a payment, it looks like my credit rating took a hit, but I still can't see my phones online.  I went to a bell store and they added my phones to automatic bill payment but I still can't see them online along with my fibe stuff.  The store said one of the phones was not set up properly and that I had to call bell.  Problem - I don't know who to call and I don't have an account # to give anybody.  Has anyone else had this mess ? Ideas how to fix ?  THanks! 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

This is a peer-to-peer community website. As such, we do not have access to your account, billing, & equipment records. Billing issues like this can only be dealt with by Bell Customer Service. We can try to assist you in answering some of your questions, but we are limited in the scope of what we can actually do.

Are you able to login to your MyBell? If so, to view your bill on MyBell, log in to your account online or through the MyBell app. Once logged in, navigate to the "My Bills and payments" section and select the bill you wish to view. If you have an outstanding balance, this will be visible to you on the opening page of your MyBell account. If you wish to do so, you can make a one-time payment.

I will assume you ported your phones from Virgin to Bell.

How to bring my mobile number to Bell

Your account number should be visible on the main page of MyBell. It is located in bill blue section beside My bill.

For further billing or porting issues that you ae experiencing, you are going to need to call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if we can be of further help to you.

Take care.

[Codddyy]

I recently went to my app to check my bill and contract info and its saying no linked bill? I updated app and tried to link my account but says it already linked to my account. Anyone have this problem? 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Do you have more than one Bell service? E.g. TV, Internet, Home phone, mobility, etc. If so, are they separately billed? Are they on the same MyBell account? If unsure, login to your MyBell web account and confirm the services that are listed on the opening page.

Did you by chance change or delete your old profile? or Did you create a new profile?

If you created a new profile, try logging back in to your old profile using a web browser & see if you can change the name & password if this is what you wanted to do in the beginning. If you only want to unlink a service account, & move it to a separate new profile then complete the following steps & then link this service account to the new profile.

To remove an account from your MyBell profile, you can follow these instructions when logged in via a web browser:

1. Go to My Profile
2. Click on Billing & Services
3. Go to the account you want removed in the sidebar
4. Click on Remove this bill

If by chance it does not disappear automatically, we recommend logging out and then logging back in.

How to create or change a MyBell profile

Create or change a MyBell profile

If you wish to add all of your services to  MyBell & setup One Bill you will need to link these accounts to the same  MyBell account.

To do so, open any web browser & Login to your MyBell account.

Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:

How to add another account to MyBell

Follow these steps for each of the services you wish to link to MyBell. Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.

If you are still encountering issues after following my earlier instructions, then you will need to contact Bell Customer Services at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device. They will need to access your MyBell profile & either edit or delete it. You may need to create a new profile once this is completed.

Thank you for reaching out to the Bell Community Forum.

Take care.