ebill@bell.ca phishing emails that appear to be sent from Bell stating "I don’t have a method of payment". Scam?

[taylors1]

I received an email purportedly from Bell telling me that I don’t have a method of payment 

I have been paying by credit card for some time

is this a valid Bell email?

[BellNick]

Hi there @Spider4321 
Thank you for your post and welcome to the Community.
The accepted solution by @WelshTerrier is what we would recommend.
If you have any further questions, please do not hesitate to contact the Community.
 

[Todd4578]

I received an email stating my payment for august was declined. Is this correct or a scam email ?

[ZaneP]

Take a look the details in the "from" section of the email. Who is the sender?

Use my bell.ca and look at your account. I'm 100% sure this is a scam.

[gigi15]

Billing - I received email from Bell Customer Support. Is this valid?

[WelshTerrier]

Bell did not send it. When in doubt delete, delete, delete!

Bell will not share your information. Bell will never ask for any personal information via email such as passwords, PIN numbers, banking or credit card information, etc. etc.

I recommend that you click "Mark as spam" from webmail (when you log in from http://www.bell.net) this will ensure the team managing Bell email service will be aware of this specific spam campaign, can investigate and block it. You can also send a copy of that email to abuse@bell.ca

The most important part of fraud prevention is education and awareness. Knowing about the different types of fraud, how to identify fraud attempts and what they look like, along with what to do next if you suspect fraud are key to increasing your protection.

Here are some links that will assist you in preparing to combat fraud:

• How to identify fraud
• What does fraud look like?
• Do you suspect fraud? What to do next?
• How to identify phishing or smishing
• Cell phone service provider scam

[msp]

This is a message that i got today. i have received previous ones with bell logos etc which look official but the email address of the sender suggests that it is spam. The interesting thing is that I cannot block or report as spam when I hit the dropdown menu....The screenshot of the most recent is pictured below

[BellPatricia]

Hi there @msp 

Thank you for your post and welcome to the Bell Community.

We strongly recommend forwarding the email to phish@bell.ca.

As for not being able to block or report as spam, how are you accessing your Bell email (web browser/email client such as Outlook)? What does happen when you click on the drop down menu?

Are you also able to test on a different device/browser?

Hope to hear from you,

- Patricia

[Spider4321]

Hey there MSP I got the same looking email, after reading some of the threads on this sight .....I just ignored them , putting all into my Junk/Spam. Problem though there are so many no idea how to stop them.

[WelshTerrier]

It is a pandemic...... there is little you can do other than following some advice & reporting the issue. You also need to be proactive sharing this with family, friends, business & work associates, etc.

Scam! Bell would never send you a message asking you to open a pdf or a link to verify your Email account. Beware of phishing & malware. Report as junk & delete.

Bell will never ask for any personal information via email such as passwords, PIN numbers, banking or credit card information.

I recommend that you click "Mark as spam" from webmail (when you log in from http://www.bell.net) this will ensure the team managing Bell email service will be aware of this specific spam campaign, can investigate and block it. You can also send a copy of that email to abuse@bell.ca

To report as Spam & place in your Junk mail, you need to select the appropriate message. Once you have selected this message, directly above, next to the Trash can there  is Circle icon with a Diagonal line through it. Select this & follow the prompts. This will mark the message as spam & place it your Junk folder. You can also do this in bulk from your Inbox.

The most important part of fraud prevention is education and awareness. Knowing about the different types of fraud, how to identify fraud attempts and what they look like, along with what to do next if you suspect fraud are key to increasing your protection.

Here are some links that will assist you in preparing to combat fraud:

• How to identify fraud
• What does fraud look like?
• Do you suspect fraud? What to do next?
• How to identify phishing or smishing
• Cell phone service provider scam

[BDNHM]

Hi

I've received a very convincing spam email from Bell about my account being overdue, which it isn't. 

You should check on this, it looks real. I don't seem to be able to add a screenshots, this app won't open the image insert.

Thanks

[WelshTerrier]

Just treat it like spam!

It is a pandemic...... there is little you can do other than following some advice & reporting the issue. You also need to be proactive sharing this with family, friends, business & work associates, etc.

Scam! Bell would never send you a message asking you to open a pdf or a link to verify your Email account. Beware of phishing & malware. Report as junk & delete.

Bell will never ask for any personal information via email such as passwords, PIN numbers, banking or credit card information.

I recommend that you click "Mark as spam" from webmail (when you log in from http://www.bell.net) this will ensure the team managing Bell email service will be aware of this specific spam campaign, can investigate and block it. You can also send a copy of that email to abuse@bell.ca

To report as Spam & place in your Junk mail, you need to select the appropriate message. Once you have selected this message, directly above, next to the Trash can there  is Circle icon with a Diagonal line through it. Select this & follow the prompts. This will mark the message as spam & place it your Junk folder. You can also do this in bulk from your Inbox.

The most important part of fraud prevention is education and awareness. Knowing about the different types of fraud, how to identify fraud attempts and what they look like, along with what to do next if you suspect fraud are key to increasing your protection.

Here are some links that will assist you in preparing to combat fraud:

• How to identify fraud
• What does fraud look like?
• Do you suspect fraud? What to do next?
• How to identify phishing or smishing
• Cell phone service provider scam

[PinawaBayk]

What is the email address to forward a phishing email to Bell?

[WelshTerrier]

To report any suspicious email that appears to be from Bell you  can forward it to phish@bell.ca. To do so, start a new email message and attach the suspicious email, as this will include additional header information to help us investigate

Reporting security issues

If you have been a victim of identity theft or of telemarketing, email or Internet fraud, contact the Canadian Anti-Fraud Centre or call them at 1 888 495-8501.

The following web link will also assist you and hopefully answer any further questions you might have:

Reporting security issues : Reporting potential security issues (bell.ca)

Take care.

[tommym]

I received the following email from Bell. Is it a scam?

Starting on February 28th, 2024, customers that are yet to update their e-mail will no longer be able to gain access due to the recent security upgrade.
 
Please use the link below to secure your mailbox:

"New Version"

[WelshTerrier]

That is a scam! Do not open the link or reply to the email!. Just another example of fraud.

As of April 30th 2024 minimum system requirements for browsers, desktop and mobile operating systems will be required in order to continue sending and receiving emails from your bell.net or sympatico.ca email addresses.

You can check this out at: Bell.ca/webbrowsers for complete details.

Using Bell email

Using Bell email : Bell email features

Take care.