VIP5662 does not retain 4K resolution settings

[Ania]

All channels on my new Samsung TV look way better when Bell's 4k PVR resolution is set to 4K, every time you turn the TV off and back on the PVR resolution drops to 1080 which forces me to manually adjust back to 4K (select Menu , Settings, Resolution and select 4K) , this is quite annoying as it has to be done every time you turn the TV on, I called Bell, they sent a technician who swapped the PVR but the problems continues , called Bell again to be told that the boxes are programmed to default to 1080 resolution , is there an solution and/or logical explanation for this, the boxes should retain the resolution they are set at , this is not right ?  

[Renz]

Same here with older whole home 4K PVR and new Samsung 55" S95B OLED 4K Smart TV. Frustrating. I've only had 1080P TVs in the past and this never happened with those. Seems like Bell needs to upgrade the programming in their STBs?

[tokyokiller]

Hello there,

It would be helpful if there was more help other than suggesting that we check our TV settings, updating the TV firmware and replacing HDMI cables with "premium" cables.

I have an Xbox Series X, Apple TV 4K, and the Bell VIP5662W and the only device experiencing this issue is the Bell 4K box. I have a Samsung QN90B 65" 4K 120Hz and I had upgraded from a Samsung 55" 4K 60Hz tv so I am thinking something about the 120Hz is really causing this.

It would be nice if Bell would just allow the settings the user had set to be retained to resolve this issue.

Samsung TVs are quite prevalent in the market here in Canada. Bell needs to reach out to their partners at Samsung and figure this out.

[Fubared]

Bell has pretty much stopped responding to this thread from what I can tell. My guess is that the 4K pvr is a mature product and no amount of tweaking is going to fix this problem. In frustration I performed an experiment last week. I unplugged the pvr for about 5 minutes. After that I did a factory reset on the TV and started over from scratch. The pvr automatically set itself to 4K and stayed that way for 2 days before it went to 1080. I’ve given up!

[AlexS]

It’s actually a legacy product. The cloud dvr was launched last July. Right now new customers cannot get the 4K dvr unless they order a standalone service.

[Fubared]

Further to my post from yesterday. Fired up the pvr and TV this morning and boom, 480p! Based on my previous experiences I can pretty much expect to see this several times a day. I’m am less than impressed. Furious actually!

[Sparkyjimbo]

It would be nice if Bell could at least advise if this issue has been escalated. If they cannot resolve the issue, then let us know. Maybe we could all call tech support to inquire. We do understand that an intermittent issue is really difficult to resolve. Mine keeps reverting to 1080p. Not so bad, but still annoying.

[Fubared]

I guess you can consider yourself “lucky” that it will stay at no worse than 1080. As I mentioned in my previous post mine has started the 480 nonsense again. I guess I’m going to have to train the rest of the household to deal with this. To say I’m more than annoyed would be an understatement !

[BRI]

Me too. Always back to 480.  I escalated this with bell in December and still seems like nothing has been done to resolve this!! 

[BRI]

Me too. Always back to 480.  I escalated this with bell executive customer service in December and still seems like nothing has been done to resolve this!! 

[Sparkyjimbo]

My guess is, that Bell will say that it’s a TV problem, and not a Bell problem. Are any other providers using these same STB’s?

[Sparkyjimbo]

seems like it’s not only Samsung, and not only Bell. They need to contact Arris who manufactures their STB

[Fubared]

Interesting thread for sure. I wish there was some way to keep the pvr from going to sleep. I suspect that it may be part of the problem.

[oweno2]

I have also been having this issue multiple times a day i tryed to contact chat support  got no help!

I did upgrade my HDMI cable to a certified Ultra 8K 4K/120 after doing this the PRV now only  downgrades to 1080P instead of 720 or SD. Most of the posts seem to indicate only newer Samsung's I have a QN90 I contacted Samsung they know of the issue but say its a Bell issue so why would I have to upgrade my Box at a higher monthly cost  because Bell has an Issue... When can it be reasonably expected when Bell will address this issue or offer the upgraded box with no price increase????

[Sparkyjimbo]

I agree, that by now, if Bell is unable to resolve the issue, then they should be offering a free upgrade. 

[BRI]

But they won’t! 
I tried to upgrade to the new android system but they wanted to charge me for new box rentals plus a PVR fee (for the Same channels). 

In taking to the Bell tech, there seems to be huge issues with that system too. Was advised not to “upgrade” or to that route as if you do, you can’t go back (? Not sure why?)