VIP5662 does not retain 4K resolution settings

[Ania]

All channels on my new Samsung TV look way better when Bell's 4k PVR resolution is set to 4K, every time you turn the TV off and back on the PVR resolution drops to 1080 which forces me to manually adjust back to 4K (select Menu , Settings, Resolution and select 4K) , this is quite annoying as it has to be done every time you turn the TV on, I called Bell, they sent a technician who swapped the PVR but the problems continues , called Bell again to be told that the boxes are programmed to default to 1080 resolution , is there an solution and/or logical explanation for this, the boxes should retain the resolution they are set at , this is not right ?  

[BellPatricia]

Hi there @Ania. Thanks for your post, and welcome to the Bell Community.

Very interesting. Is the TV receiver connected directly to your Samsung TV, or is there third-party equipment in between the 4K receiver & TV?

- Patricia

[Ania]

Yes, I believe it is connected directly, ( WI FI from Bell hub 3000 to VAP3400 and from VAP3400 high speed HDMI cable to TV)  please note that  Bell technician told me that Bell 4K PVR are programmed to default to 1080 resolution when turned off and on again, he also said that a lot of people complain about it, I am just repeating what I was told, I am assuming that if this is the case it is a dead end unless firmware can be changed on the PVR

Thank you 

[BellPatricia]

Hi @Ania, thanks very much for your reply.

Can you share the model number of your TV? 

We also recommend that you ensure the Firmware on your TV is up to date.

Let us know how everything is going.

- Patricia

[BRI]

I recently upgraded to the 4K whole home. Every time I switch it on, the resolution defaults to SD!
And I need to manually change it back to 4K (highly annoying)

Also, if the TV has been on for a while, the remote freezes - can’t access channels, can’t access the guide,  can’t access the PVR. The only thing that works on the remote is the TV volume. (Highly frustrating)

The TV I’m using is a Samsung Q82B

[BellNick]

Hi there @BRI

Thank you for your post and welcome to the Community.

Do you have any third party equipment that you are using between the receiver an the television?

Do you know which receiver remote you have?

Have you tried changing the batteries in the remote?

Looking forward to hearing back. 

[BRI]

Hi Nick,

The VIP5662W is hardwired into the hub3000. 
Batteries were brand new in the bell slimline remote (Samsung remote doesn’t work with the 5662 (wont let me change channels) 

[PatrickZ]

My new Samsung 4K TV is doing this too. My theory is the Samsung Home Screen which displays a preview window of the last app used (HDMI 1 Bell Fibe) is not advertising 4K resolution to the receiver, rather 1080p. Obviously this screen can full well accept the 4K signal but isn’t seen as such so the auto detect resolution is 1080 or even sometimes SD!! 
So what I would like to know is can we lock the resolution setting to 4K on the fibe receiver rather than let it identify it on its own?

[BRI]

I replaced the Bell VIP5662W with another one and same issues. The VIP5662W is obviously not compatible with my Samsung Q82B. 

I’ve even reached out to Samsung. Let’s see if they respond.

[BRI]

I replaced my bell  VIP5662W with another one and have the identical issues! I don’t think the VIP5662W is compatible with my Samsung TV. 

I also reached out to Samsung. Let’s see if they respond.

[DarrenO]

I am having the same issue with my new QN85BA. Has Bell come up with a resolution for this? 

[DarrenO]

I just purchased a Samsung QN65QN85AB and my Bell PVR is continually downgrading the resolution to SD 4x3 and HD 1080p. While I can reset to 4K 60fps I getting sick and tired of doing so. Is there anything I can do to rectify the situation, or do I need a new PVR that is capable of keeping this resolution?

[AlexS]

They probably won’t prioritize solving this cause even the new emerging problems from the latest box can’t be fixed quickly.

[DarrenO]

I was issued a new PVR - 5662 but am periodically having same issue. Has anyone found a fix for this?

[BRI]

No fix. Bell is aware of the issue and say they the new firmware will hopefully resolve the issue, but have no time frame when the firmware will be updated….. nice!! 
so I’m gonna go back to the HD PVR and hopefully that will hold HD resolution