Using PPPoE and DMZ / Advanced DMZ for 'Bridge Mode' use of 3rd Party router on the HH4000

[navderek]

It would be great if Bell could confirm if they are going to update the FW on the HH4000 to enable a true bridge mode setup...also to stop the Wifi from automatically re-enabling itself anytime the HH4000 reboots itself. These are two MAJOR issues right now with the HH4000 and posted about on many forums (not just here).

It would be great if someone from Bell could chime in and let the community know if it is actually going to address these issues or not? If not, please explain why and please do not point to advanced DMZ as a solution because that doesn't actually work very well and severely impacts the performance on the Google Mesh (or any other pre-existing mesh setup). This is also discussed on many forums both on this one and externally by your customers.

We do realize the HH4000 is relatively new so there can be some improvements. We, as a community, just want to know if Bell plans to make those improvements or not.

Thanks,

-Derek

*Edited & Updated title* @BellDRock 

[dks]

Sounds like confusion. Your PPOE account credentials  begin with b1 and can't be changed. You can change your account password. You will need to provide the e-mail your account is registered with. 
https://mybell.bell.ca/ForgotPassword/RecoverPassword  

You modem password can be changed in the modem dashboard by logging into the modem as outlined here.   

https://support.bell.ca/internet/connection-help/manage_bell_usernames_and_passwords?step=2#step2 

[ZaneP]

Hi @JoaQuim ,

Regarding your credentials (B1xxxxxx and password), I think you're not getting correct information. Perhaps sending a DM to one of the moderators here would be helpful. They could look into this for you.

You could also post this problem directly and privately to the Bell Canada Direct forum on DSL Reports. That forum is meant to help solve specific problems. You'll need to sign up for DSLR, as you cannot make an anonymous post on the Direct forum.

https://www.dslreports.com/forum/sympatdirect

I understand your reluctance to modify your current IP range. I assume you're not getting a successful admin login to the modem? Using your own gear and making a PPPoE connection to the modem would be your best option, imo. You'll need the login to turn off DHCP, etc.

I don't work for Bell, so I have no agenda when I say that it has the best and fastest fiber optic network in Canada. Hope you can sort out the problems soon, rather than cancelling.

Keep us posted on how it's going!

[JoaQuim]

I do have the B1 username but not the PPPoE password. When I called tech support, she told me there was no password and they she reset it to Ottawa7 which still doesn't work. I also tried my modem login password and mybell password (Not sure I have a proper account yet for some reason).

I did change my router/modem password.

[JoaQuim]

@ZaneP trust me I want this to work more than anything and this is why I'm waiting until I get the "proper" account registration which should take up to 7 days based on what all agents told me. I can confirm that I do have the admin login as I used the password given with the modem and then I changed the admin password upon initial login. I was surprised that it didn't allow me to change the IP range and then had this confirmed by a tech specialist from Bell.

[ZaneP]

Sorry, my mistake. The router IP address and the LAN IP address range is hard-coded to 192.168.x.x

[cclo]

I like to add to this...as I have the same issue.  I have "Firewalla Gold Plus".  If you don't know what that is, google it.  It is a 2.5Gbps Firewall...   All I get under PPPoE is 1.3Gbps out of my 3.0Gbps.  If I use Advance DMZ and DHCP, I get 2.3Gbps... but my Network Latency   I been try to find a solution for 8 months!!!!!!!

[JoaQuim]

@cclo

Make sure MTU and MSS Clamping are set to auto.

[BIMologist]

I was told on the phone by tech that there is no bridge mode possible with this model.

What's the point of all the speed when you cannot use your own router.

I was able to disable the Wi-Fi luckily.

How can one put the modem in bridge mode, if not can one get an older modem which allows you to do so?

Thanks

[dks]

The tech was correct. There is no bridge mode in the Giga Hub modem/router. However, you can plug your own router into the modem and use your credentials to log in. Wi-Fi is also not fully disabled. Several "hidden" channels remain active for the purpose of Fibe TV, even if you don't use it. Bell will not send you an older modem, apparently. You may find support in the DSL Reports Bell Canada forum. https://www.dslreports.com/forum/sympat

[BIMologist]

I was able to get bridge mode working using PPPOE.

https://forum.bell.ca/t5/Internet/Using-PPPoE-and-DMZ-Advanced-DMZ-for-Bridge-Mode-use-of-3rd/m-p/22...

1. Using My Bell changed PW of the b1 account(may not be necessary as I think default is blank)

2. Disabled Primary wifi.

3. Disabled DHCP

4. Restart modem

5. On my router set Internet connection to PPPOE.

 set the username b1xxxxx and PW

Reboot router.

At first it seemed like it was not working. Took a few minutes to get the Internet connection via PPOE

Thanks BellDRock

 BellDRock Community Manager  ‎01-26-2022 04:09 PM @@ The reboot re- enabling WIFI issue you mentioned has been solved and should not re-occur.  For the Bridge mode portion in your post, the DMZ / Advanced DMZ in the Advanced Tool section of the GUI should provide the necessary functionalities needed.   Depending on the scenario you want to achieve, in your 3rd party device that should be connected on a LAN port you may also need to do some or all the following configuration tasks:     

Turn off Whole Home Wi-Fi and Primary Wi-Fi network on the HH4K / Enable Wi-Fi on device Turn off DHCP in the HH4K / Enable DHCP on your device Configure PPPoE settings on your device by either inputting your Bell b1 and password [Bell Internet user ID (e.g., b1xxxxxx)Opens in a new tab or window] - (under the internet tab on the top page of the GUI) or inputting other credentials you may want to use. This will circumvent the HH4K NA