Fibe TV: Issues with pixelation

[Basti007]

Fibe tv pixilation with bell android tv box

I have random times when the fibe tv haves pixilation and even a reboot doesn't help what else can I do to resolve this problem? 

[Joe1081]

Change HDMI no change, screen coming with many pixel like weak signal, but on cell phone good signal, lost sound as well

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

We are here to assist in answering any questions you might have. However, it is somewhat difficult to help you with the limited information you have provided.

If you are experiencing pixilation issues, please have look at the following. I have also included a couple of recommendations we have that you can attempt:

1. Which Bell TV Service do you subscribe to?  Fibe TV, or Fibe TV APP
2. You mentioned changing your HDMI cable. Is it properly seated at the TV and securely connected at your device?
3. How are you accessing your TV subscription? Bell TV box VIP7802, pvr/receiver, Bell Streamer, mobile device, tablet, other device, etc.
4. If it happens often, have you tried moving the Fibe TV box to your modem and/or connected it directly with an Ethernet cable?
5. Have you checked out your video settings for the device that you are using?
6. Try running our Virtual Repair Tool as it is great for remotely detecting and fixing issues.
7. Try running our Wi-Fi check-up tool to ensure your receiver(s) have a good Wi-Fi connection.
8. Check to make sure that your receiver is connected to your main Wi-Fi SSID bands. 
9. If you're connected to Wi-Fi, please try an ethernet connection if possible (and vice versa).
10. Reboot your receiver and modem (either from the settings or unplug it from the power for roughly 2 minutes, plug it back in and wait for it to boot back up).
11. Try a factory reset of your receiver.
12. Test different channels to see if the pixilation happens with particular channels or multiple channels. If only particular channels, please specify which channels.

Fibe TV: troubleshooting tools, virtual repair tool and support

If the problem persists after you have had a chance to review my previous suggestions, you should then contact Bell Fibe TV tech Support at: 1 866 797 8686

Let us know & we will do our best to assist in correcting this issue.

Take care.

[Aptic]

Lately I have noticed when I open the Bell app on my firestick, the live tv is pixelated at startup.  It takes about 10 seconds then the picture improves.  If I switch the channel it immediately improves.  It only happens when I am starting the app, and only on live tv.  No other apps experience this.

Its happening on all my firesticks, both wired and wifi.  I have cleared the cache, reinstalled the app and same thing.  

[BellNick]

Hi there @Aptic 
Thank you for your post.
Are your Firesticks on Wi-Fi or ethernet connection and have you tested both to see if the issue persists (if your Firesticks have ethernet adapters)?
Do you have any other devices to use the Fibe TV App on to see if the issue is reproducible?
Can you share which Firestick model you have?
Sometimes it may help to split your SSID's and try connecting to each connection (2.4ghz & 5ghz) to see if it helps.
Looking forward to hearing back.

[Aptic]

Are your Firesticks on Wi-Fi or ethernet connection and have you tested both to see if the issue persists (if your Firesticks have ethernet adapters)?

It mostly occurs on the ethernet connection, but sometimes on WiFi.  Yes, I have an adapter.  But it only occurs on the Fibe app, and only at first start up on live tv - does not occur on recordings.

Do you have any other devices to use the Fibe TV App on to see if the issue is reproducible?

Yes and yes.  Both TVs use a firestick.

Can you share which Firestick model you have?

The Firestick 4K Max.  

[johnnyt]

This is exactly what is happening on both of my TV boxes. Very disappointing if it is a software problem that should be fixed.

[BellPatricia]

Hey there @johnnyt 

Thanks for reaching out to the Bell community 🙂

Please share a bit more information so we can better assist. Such as, what TV receiver you have and if the pixilation occurs on a specific channel or show. Also, are you connected via Wi-Fi or Ethernet and which troubleshooting steps have you tried so far?

If you are still having trouble we recommend checking out the helpful reply above for some additional troubleshooting suggestions.

@Aptic Just wanted to check in to see if you were able to try @BellNick's suggestion of splitting your SSID and test each band to determine if that makes a difference. 

Keep us posted,

@BellPatricia 

[Aptic]

@BellPatricia @BellNick   Isn't an SSID for Wi-Fi, not ethernet?  The issue only occurs on ethernet, not Wi-Fi.   I have tried two different Firesticks and two different ethernet adapters, same issue.  No issues when using Wi-Fi.

[dks]

I have found that for some reason, Fibe TV is much worse when connected to Ethernet as opposed to WiFi on my Firestick. I leave the Firestick on WiFi all the time. 

[Aptic]

Clearly there is an issue with the Fibe TV app then.  This will need to be addressed especially if Bell is discontinuing the 7802 at some point.

[Aptic]

So I think I found the solution.  On the Fibe app on the Firestick there is a setting called picture on picture.  I set it to off and now there is no buffering/pixelation at start up. Works equally well on ethernet and wifi.