Bell

Basti007 · ‎01-30-2023

Fibe tv pixilation with bell android tv box

I have random times when the fibe tv haves pixilation and even a reboot doesn't help what else can I do to resolve this problem?

WelshTerrier · ‎11-14-2024

Good Day & Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. This is a true peer-to-peer community space; as such, we do not have access to your account or equipment records.

In order to assist you, we need for you to provide us with further specific information & details.

Which Bell TV Service do you subscribe to? Fibe TV, or Fibe TV APP
How are you accessing your TV subscription? Bell TV box VIP7802, pvr/receiver, Bell Streamer, mobile device, tablet, other device, etc.
Are you using a hardwired Ethernet connection or by way of a Wi-Fi wireless connection?
If it happens often, have you tried moving the Fibe TV box to your modem and/or connected it directly with an Ethernet cable?
Does it happen only on specific channels?
Have you checked out your video settings for the device that you are using?
Have you checked for loose connecters & connections between the TV & receiver?
Have tried replacing the cable?
Are there any obstructions blocking the receiver signal from reaching the modem?

If the problem persists after you have had a chance to review my previous suggestions, you should then contact Bell Fibe TV tech Support at: 1 866 797 8686

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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SirHomeALot · ‎12-22-2024

I was advised to do a factory reset on the receiver and that has indeed solved the problem --- for now. I'll jump back in if it re-occurs.

View reply in original post

BellNick · ‎03-28-2025

Hi all,
If you are experiencing pixilation issues there are a couple of recommendations we have that you can attempt:

Try running our Virtual Repair Toolas it is great for remotely detecting and fixing issues.
Try running our Wi-Fi check-up toolto ensure your receiver(s) have a good Wi-Fi connection.
Check to make sure that your receiver is connected to your main Wi-Fi SSID bands and not the "Fibe TV WiFi Network" SSID. Please note that the 7802 can only be connected to the main Wi-Fi SSID if you've received the new firmware update.
If you're connected to Wi-Fi, please try an ethernet connection if possible (and vice versa).
Reboot your receiver and modem (either from the settings or unplug it from the power for roughly 2 minutes, plug it back in and wait for it to boot back up).
Try a factory reset of your receiver.
Test different channels to see if the pixilation happens with particular channels or multiple channels. If only particular channels, please specify which channels.

View reply in original post

SuperFrustrated10 · ‎04-14-2025

Running the repair app seems to have solved the issues.

View reply in original post

AlexS · ‎01-31-2023

Which box and channels are they? Does it happen to recordings and still occur if you rewind?

Basti007 · ‎01-31-2023

Never had a issue with recordings and when the issue occurs can be on any channel and my hardware is the bell streamer small little 4 inch by 4 inch black box

Basti007 · ‎01-31-2023

Streamer box is on the gigahub wifi but tried with a cable and didn't change anything.

Rawa · ‎01-31-2023

Maybe it requires an update. Bell equipment fails to automatically update at times. I would contact Bell support and check if software update is required. Good luck. I have had nothing but issues with my bell internet. Hope you can get your issue resolved.

AlexS · ‎02-02-2023

Bell streamer can’t record anything. The latest box is called “Fibe tv box”, but “cloud dvr” sounds pretty clear.

Pixelproblem · ‎11-13-2024

My tv is having chronic pixel problems. I have rebooted modem and run the repair, rebooted cable box, still have problems. I also checked my TV and ran the picture check, it is n ot the TV. HELP

WelshTerrier · ‎11-14-2024

Good Day & Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. This is a true peer-to-peer community space; as such, we do not have access to your account or equipment records.

In order to assist you, we need for you to provide us with further specific information & details.

Which Bell TV Service do you subscribe to? Fibe TV, or Fibe TV APP
How are you accessing your TV subscription? Bell TV box VIP7802, pvr/receiver, Bell Streamer, mobile device, tablet, other device, etc.
Are you using a hardwired Ethernet connection or by way of a Wi-Fi wireless connection?
If it happens often, have you tried moving the Fibe TV box to your modem and/or connected it directly with an Ethernet cable?
Does it happen only on specific channels?
Have you checked out your video settings for the device that you are using?
Have you checked for loose connecters & connections between the TV & receiver?
Have tried replacing the cable?
Are there any obstructions blocking the receiver signal from reaching the modem?

If the problem persists after you have had a chance to review my previous suggestions, you should then contact Bell Fibe TV tech Support at: 1 866 797 8686

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

SirHomeALot · ‎11-23-2024

I have the same problems with pixelation on the Android TV Fibe TV box.
It only happens on Fibe TV channels. Not on streaming apps like Netflix.
When pixelation happens it is temporarily fixed by going to a different channel and then coming back to the one I was watching. However the problem usually comes back soon.
Rebooting all of the devices (modem etc) doesn't help.
Cable connections are fine -- other streaming apps don't have the issue.
My connection speed is excellent -- see screenshot of speed test performed on the Android tv box itself.
My guess is that it has to do with memory allocation in the fibe tv app, since the problem is more likely to occur when the app has been running for many consecutive hours.

BellNick · ‎11-27-2024

Hi there @SirHomeALot
Thank you for your post and welcome to the Community.
Are you able to clarify where this speed test is being done on? Is this a Smart TV with a speed test built into the television, is this an app installed on the VIP7802 you are using?
Is this a Wi-Fi connection or ethernet connection?
Looking forward to hearing back.

SirHomeALot · ‎11-27-2024

It's a speed test app I downloaded from Google Play onto the VIP7802. I'm using a Wi-Fi connection.

BellNick · ‎11-27-2024

Hi there @SirHomeALot
Are you able to share the last time this happened (date and time) or can you provide us with the date and time the next time it occurs? Also can you share which station it occurs on?

SirHomeALot · ‎11-27-2024

Sure, the date I submitted the comment (11-23-2024) was the last time I have a definitive record of it happening (it has happened since, too) and the channel at the time was CNN. But this isn't channel-specific. It has happened on every channel we have ever watched. As I said, if you leave the box on a channel for long enough, eventually it starts to pixelate.

SirHomeALot · ‎12-16-2024

@BellNick Any other suggestions? My spouse is insisting that we get rid of Bell TV if I can't find a fix 😬

BellNick · ‎12-16-2024

Hi there @SirHomeALot
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

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Fibe TV: Issues with pixelation

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