VIP5662 does not retain 4K resolution settings

[Ania]

All channels on my new Samsung TV look way better when Bell's 4k PVR resolution is set to 4K, every time you turn the TV off and back on the PVR resolution drops to 1080 which forces me to manually adjust back to 4K (select Menu , Settings, Resolution and select 4K) , this is quite annoying as it has to be done every time you turn the TV on, I called Bell, they sent a technician who swapped the PVR but the problems continues , called Bell again to be told that the boxes are programmed to default to 1080 resolution , is there an solution and/or logical explanation for this, the boxes should retain the resolution they are set at , this is not right ?  

[Fubared]

I am tempted to phone Bell but I find them to be a particularly obtuse lot. I simply cannot understand how my picture can stay locked at 1080p for several days and then come completely off the rails for a couple of days. Yesterday: set on at 6:00 picture at 4 x 3, reset to 1080. Set off at noon for 2 hours. Set on picture 4 x 3, reset to 1080. Today: wash, rinse, repeat. Tomorrow: who knows.

[mike60]

Sorry, English version...

Hello, if you stay with the old pvr you will always have the same problem, and the tech who came to my house had warned me, and he was right! For 3 weeks that I have the 7802 and no problem of resolution!

[ELias Beik]

I have the same issue; my new Samsung TV 75 inch has the latest firmware update. This issue should be fixed by Bell in order to retain 4K setting resolutions. 

[Fubared]

Good luck with that. Check the dates on these posts and form your own opinions to as what Bell will and won’t do. Mostly won’t.

[Sparkyjimbo]

That’s for sure. The frustrating part is that Bell could at least come back to us and say, “sorry guys, we can’t seem to find a fix for this issue”. They don’t have the decency. The only thing they can do, is upgrade the the newer stb, at a higher cost of course. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum. d4

I can not speak for how your TV & receiver is set up now. Did you manually set up your Samsung TV or did you use the internal device manager in settings? There is more than one Bell Fibe setting to choose from when establishing a connection with a Samsung 4K TV for Bell Fibe TV.

This is my set up using an HDMI cable from the VIP5662W to the Samsung 65" 4K Smart TV.

On the remote control Select > Menu > Settings > Audio / Video > TV resolution. Select > 4K UHD. Select continue & follow the on screen prompts. If everyrhing tests okay, then save your change.

My setting on the Bell 4K VIP5662W PVR is constant & does not change & reset itself.

I have 2 other Samsung 4K TVs' that are connected to VIP2502 HD receivers that are not 4K compliant.They do not produce Fibe TV in 4K video. The TV's do produce 4K for other compliant devices connected to HDMI inputs.

My video on the VIP5662W remains set at 4K UHD. It does not reset itself.

Keep in mine, that a 4K TV will only produce video in 4K if the signal it is receiving is 4K & is set up correctly with an HDMI cable.

Have you reviewed your Samsung e-manual or contacted their support for set up & setting instructions?

Let us know if we can be of further assistance.

Take care.

[Fubared]

Thanks for the info but my tv is the S95b model and nothing in the setup looks remotely like setting to 4kuhd

[Sparkyjimbo]

I understand how you feel about it being Bells’ fault, and Samsung told me the same thing. The problem is, why is it only happening with the newer tv’s? I also have a Q90. I reset all of the settings on both devices to default values , and it has stayed on 1080p for months now, unless there has been a power outage of course. It seems to me, the the tv is sending a command to the box, to change the resolution on power up(or down). So of course, Bell will blame Samsung, and vis versa. I don’t think that customers with Rogers or Videotron  have the same or similar issue, so I will be changing provider in the new year

[Dawny]

I think it is because Fibe TV box doesn't see HDMI connection after a while, because it expects 60FPS handshake, but it gets 120FPS handshake back and it falls back to whatever it thinks is default resolution.

[wizorald]

Like many other people I have the same problem. Bell changed my box even though I mentioned that it would change nothing. And as expected it didn't change anything

[Larry1]

Bell changed my TV box... it's now an Android based box and works better.  Some differences but overall an improvement and the issue discussed here is history. They upgraded my modem as well and my services are now much better.  

[wizorald]

Bell has exceeded my surprise with poor service. After 2 hours of useless blah blah with 4 different people I was told to pay more for the 7802 box or endure the problem with the 5662. As others have mentioned, a customer for over 30 years will go elsewhere!