How do I get a paper bill by mail?

[Glynne]

I need to start getting bills by mail.  How do I do that?  Thank you.

[Anglaisesu]

My mothers bell invoice was changed to paperless after my father passed away.  Well this is not sitting well with my mom(85 yrs old).  She wants the paper in her hand.  Please help

[BellAntgio · Accepted solution]

Hey there @Glynne and @Anglaisesu,

Welcome to the Community and thanks for your post. 

Check out our support article on Paper bill eligibility to learn more.

Let the Community know if you have more questions.

[RJT]

Why do I not receive a paper bill as requested?

[TerriService]

@BellAntgio @Anglaisesu  The link you provide is not a great article as you stated.  I've copied what restrictions on paper billing are below.  I tried to click on the contact us link but it does not state whom to contact to get a paper bill for my 81 year old mother.  This is really a terrible contact page that I doubt most people over 30 would not have difficulty with.

If you prefer to receive a paper bill, you are eligible if you:

• Are 65 years of age or older
• Self-identify as a person with a disability
• Do not have home Internet or mobile data services provided by Bell

If you meet the eligibility criteria, please contact us to request paper billing.

[MRT]

Received this notification from Bell: "We’re moving to paperless billing only". Does this mean I can move to "moneyless payment"?

How do I continue to receive paper bills?

[crfy]

I stopped getting paper bills.  No idea why.  I kept paying what I always pay.  Created an account online and all of a sudden it says I owe a ton as my plan price went up!  I was never ever notified and I had never received a paper bill to inform me.  If i hadnt have created an account and logged in, I would have never known.  Terrible PR!

[Morley1]

Billing information: Can I get a paper bill sent to me?

[WelshTerrier]

The e-bill is Bell's most convenient and environmentally friendly option to receive your bill. You can download & save this as a pdf file to your computer. If you need a paper copy, you can also print it on your home printer.

When you sign up for MyBell, you automatically get access to your e-bill. 

If you prefer to receive a paper bill, you are eligible if you:

• Are 65 years of age or older
• Self-identify as a person with a disability
• Do not have home Internet or mobile data services provided by Bell

If you meet the eligibility criteria, please contact us to request paper billing.

[LindaButler]

On Wednesday I spent almost an hour on the phone talking with a customer representative and then with someone from payments.

I repeatedly explained that I had paid my bills by cheque mailed to Bell Canada's office in North York and that my cheques had been cashed: cheque 822 dated July 15th for $39.55, 831 dated August 14th for $79.10 and 838 dated Sept. 15th for $197.30.

He assured me that he had filled in a form to have this investigated and that in the meantime I would not be bothered by any more ebills. He also said that all future bills would be paper and sent to me by mail as I had repeatedly requested to no avail.

And now, just some 48 hours later I have received yet another ebill for an astronomical sum.

Please fix this!!

Linda Butler  (I have always been a Bell customer but this is trying my patience.)

[paperless]

Thank you again for this livechat? I am a senior and DO NOT WANT TO GO PAPERLESS you are the only company that does not offer

[Barnie]

Can I get a paper bill or am I stuck with online?

[WelshTerrier]

If you prefer to receive a paper bill, you are eligible if you:

• Are 65 years of age or older
• Self-identify as a person with a disability
• Do not have home Internet or mobile data services provided by Bell

If you meet the eligibility criteria, you will need to contact Bell at: 1 800 667-0123 or dial *611 from any Bell mobile device.

[Jauyede]

We have not received a paper bill since August 2023. Were we switched to paperless without authorization? Prefer paper bill

[Vivien Choy]

I am 75 years old and should be eligible for paper billing.  In moving my mobile and TV etc. services to Bell, the representative promised that I will receive paper monthly bills.  However, I did not receive any paper bills in the last 2 months.  I also did not receive any email reminder.  I have no means to pay bills on time.  Could you please check for me what has gone wrong.