Error 101 "something went wrong"

[NewUser]

A few nights ago, watching any channel would result in a blue screen coming up saying that "Oops something went wrong", with an Error 101.

After rebooting things a few times, and trying both WiFi and Ethernet, the issue was still not resolved. I called the number on the screen, and the tech I reached had me reboot things again. She hinted she was doing something at her end, but was quite vague. After the third sequence of rebooting the modem, and the PVR, it started working. She couldn't give me a good explanation just "maybe there was an update or a power outage recently". (We also had a 7 second delay on the phone line, which she acknowledged was her end, and made communication very difficult).

I don't know if there's been a software update on the PVR, but there certainly has not been a power outage. My Internet is 1Gb/s, and it runs very well, testing at a consistent 936Mb/s down, and about 700Mb/s up, on a wired connection. I should also note that watching Fibe on my other devices, including Fire TV on the same TV works just fine. It's just the PVR.

The tech didn't really understand what it meant to be hard-wired with Ethernet. She had me try with WiFi also (same issue). She had to put me on hold to ask someone about how to deal with me being hard-wired, so I'm not confident she fully understood, and maybe didn't actually do anything at her end.

The real issue now is that it wasn't a one-time issue. It just it did it again today. Any channel would work for about 5 seconds before the blue screen would come up. Rebooting the PVR did not solve it. Although the Internet was running just fine, (as was Fibe on my other devices), I rebooted the modem, then the PVR again. It's working again now - it's been 15 minutes without failing, but I'm not sure for how long it will last before it happens again.

Again, my Internet connectivity is rock solid and fast. Fibe works well on apps, and on Fire TV. It's just when using the PVR. 

Is anyone else experiencing this issue? Was there a recent update that may be buggy?

[Sach]

I keep getting error code 101 so when I restart it's stuck on the BELL FIBE Screensaver.  I'm getting very frustrating because it's been happening the last 2 days

[WelshTerrier]

Good Day.

Have you made any recent alterations or changes in the location near your modem or receiver?

If your receiver displays this message, it is most likely that the wireless receiver transmitter (VAP2500 or VAP3400) has been disconnected or turned off. Verify that you have good signal on your receiver.

When this occurs, you may see a red dot instead of a green signal indicator on your wireless receiver and a message that mentions error code 101 will appear on all channels you try to tune to.

To fix the problem, follow the steps below:

1. Locate the wireless transmitter (VAP2500 or VAP3400) (The unit is most likely located near your Fibe modem, and connected via an Ethernet connection.)
2. Verify that the transmitter is plugged into the Fibe modem via Ethernet cable and plugged into an AC outlet. Also, verify that the power switch on the back is set to the ON position.
3. Verify that the signal from the transmitter is not obstructed
4. Try repositioning the tranmitter to improve your signal on the receiver.
5. If the above steps do not resolve the issue, follow the instructions to pair receiver with the transmitter.

When the transmitter is connected via Ethernet and powered on, the signal to your wireless receiver should be restored automatically within a few minutes.

If it keeps loosing its signal, you should contact Bell TV tech support for further assistance.

Take care.

[MickeyD]

You are not alone. In the past 6 years we have had 3 4K controllers and upgraded to 1gb with no success. We get 101 errors (about 3 a week) and every hour we get at least 1 freeze for 5 seconds followed by a 3 second freeze just like the Bell commercial accuse Roger’s of). Lots of calls, eventually they send a new controller but nothing changes.

I run wireless and have a vip3400 as modem is at other end of house. In addition I have 2 2502 remote units in other rooms. My internet has intermittent outages but not nearly as frequent as the tv freezes.

[BellNick]

Hi there @MickeyD 
Thank you for your post and welcome to the Community.
The VIP3400 is a wireless TV extender, your modem is something different. Are you able to share what modem model you have?
If possible, we would recommend using an ethernet connection from the receivers to your modem or moving around your equipment to get a better WiFi connection.
Do you get error 101 on all the receivers or just specific ones?
Looking forward to hearing back.

[Dee_Dee]

Hi jzanin, good to know. thanks for sharing this information. My issue resolved itself.

Whenever I had TV issues the first thing the tech on the phone suggested was that I change the receiver. Knowing I would lose all my recordings I didn't agree with that option. Ultimately, when a tech came to the house, it was always a modem issue. 

[NOT WORKING AGAIN]

I switched to Bell last year September 1, 2023 since then I have had nothing but ongoing issues three modems four or five times now they’ve changed the cable connected to the house and yes I have fib in the neighbourhood. One of my receivers just died downstairs for no apparent reason had to order a new one. Now I can focus this morning and my TV says 00 something went wrong reboot system called error code 101.

I did the virtual repair that you continue to suggest. I rebooted the system six times yes that’s right six times. I don’t know what the issue is but at this point I want my problem escalated to a senior tech to come out here and check out why my house is having so many issues am I in a black hole of despair when it comes to Bell. I called and stated I’d be on hold from 30 minutes to up to an hour. Why not have someone call me back rather than say rather than being whole try the virtual repair tool which I’ve done over and over again. At this point I am highly regretting changing my service to Bell it has been a gong show since day one and I know what the file on me is probably at least 100 pages.

[BellPatricia]

Good day @NOT WORKING AGAIN,

Welcome to the Bell Community.

We would like to get some more information.

• What TV receiver, and modem you have? 
• When you see error 101 on your TV do you notice an error on your modem as well?
• Is your TV receiver plugged directly into your TV, or is there third party equipment (such as a home entertainment system)?
• Is your receiver connected to the internet via Wi-Fi or with an Ethernet cord?

If you see this error again please change the channel and check to see if your video is restored, or if you get video for about 10-15 seconds before the error pops up again.

Keep the Community posted.

@BellPatricia 

[Mocat]

i have the same problem too (like over a year now)....they come and check everything....change modem etc...still the same thing. Just get used to the blue screen every now and then. They don't know how to fix it and its common just by reading everyone's comments.

[BellNick]

Hi there @Mocat 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Mocat]

I want to thank BellNick for looking into my longtime problem and its now fixed.Had the 3000 modum and Nick sent me the Gigahub modem.Works great now and my signal strength is amazing compared to before.Thanks again Nick.

[Lreniers]

While the Virtual Repair tool solves the immediate issue with FibeTV giving the Error code 101, it does nothing to identify the root cause. We have had our 3000 modem replaced, the pvr receiver replaced, and on our own replaced the Ethernet cable between the modem and receiver. We have gone from getting the error once every 2 weeks, to once a week and now it happens at least once every 48 hours, mostly overnight when we aren’t using anything. The home phone receiver and one wireless handset are on a totally different floor and should not be causing any interference - particularly as we don’t use them to make any calls. We moved the modem on the advice of the service tech. I am totally fed up after over 2 months of issues. Calling support I just get told to use the Virtual repair tool or they run it themselves. I know rebooting the modem fixes the issue. I just don’t want to do it almost every day before we can watch tv. At this point we are investigating moving to another provider as we are totally fed up. 

[Snowman8]

I feel your pain.  I really don't understand that they can't fix the problem.  Like I have stated two technicians have come. Both said problem fixed. Within a couple of hours it comes back.  Bigger issue Bell really doesn't seem to care.  I'm with you should leave, but wife hates Rogers even more. 

Hopefully your problem gets fixed. I read from time  to time they fix individual error.

[BellNick]

Hi there @Lreniers
Thank you for your post and welcome to the Community.
We wanted to check in to see if you had a moment to review the thread and try any suggestions offered?
Looking forward to hearing back.

[Lreniers]

Hi Nick

We have tried everything on the list and this issue continues to happen within 48 hours of running the Virtual Repair tool. The last time was shortly after 4 pm today. What we did today was turn off and unplugged the VAP3400 and VIP2202 on our upstairs TV to see if that stabilizes the system. It is not the TV that initially shows the issue. It happens on our PVR box. We are not hopeful that this will resolve the issue. 

[BellNick]

Hi there @Lreniers 
Thanks for the information. You have indicated that you have a VIP2202 which is an older model HD receiver that you have connected to the internet with a VAP3400. Although, for your HDPVR, can you please clarify which model receiver that is and how you have it connected (Ethernet or WiFi)? 
Do you have other additional receiver and if so, can you please share their model numbers?
Do you only experience this issue on your HDPVR or does it happen on all receivers?
Looking forward to hearing back.