Error 101 "something went wrong"

[NewUser]

A few nights ago, watching any channel would result in a blue screen coming up saying that "Oops something went wrong", with an Error 101.

After rebooting things a few times, and trying both WiFi and Ethernet, the issue was still not resolved. I called the number on the screen, and the tech I reached had me reboot things again. She hinted she was doing something at her end, but was quite vague. After the third sequence of rebooting the modem, and the PVR, it started working. She couldn't give me a good explanation just "maybe there was an update or a power outage recently". (We also had a 7 second delay on the phone line, which she acknowledged was her end, and made communication very difficult).

I don't know if there's been a software update on the PVR, but there certainly has not been a power outage. My Internet is 1Gb/s, and it runs very well, testing at a consistent 936Mb/s down, and about 700Mb/s up, on a wired connection. I should also note that watching Fibe on my other devices, including Fire TV on the same TV works just fine. It's just the PVR.

The tech didn't really understand what it meant to be hard-wired with Ethernet. She had me try with WiFi also (same issue). She had to put me on hold to ask someone about how to deal with me being hard-wired, so I'm not confident she fully understood, and maybe didn't actually do anything at her end.

The real issue now is that it wasn't a one-time issue. It just it did it again today. Any channel would work for about 5 seconds before the blue screen would come up. Rebooting the PVR did not solve it. Although the Internet was running just fine, (as was Fibe on my other devices), I rebooted the modem, then the PVR again. It's working again now - it's been 15 minutes without failing, but I'm not sure for how long it will last before it happens again.

Again, my Internet connectivity is rock solid and fast. Fibe works well on apps, and on Fire TV. It's just when using the PVR. 

Is anyone else experiencing this issue? Was there a recent update that may be buggy?

[ANTHONY]

I have had the same problem.....it was finally resolved after 2nd home visit....

It seems like the modem was too close to the tv box....after moving the box (3 feet apart) the connection was established and was getting the service and has been working for the last 24hours....the connection was and is very strong...try this...hopes it helps....

[Claudec110]

Usually a change of channel solves the problem for me.

[KeK123]

Getting the 7802 receiver resolved our issue too. Maybe twice in the last four weeks a screen issue occurred,  but on the top right  corner  is a message that says something like “not connected to internet - reboot-“ and I pressed the message and issue was immediately resolved. 

[FakeNameBoots]

I’m on day 4 since changing the pod output to 1080 and so far so good. I’ve got a 4K TV but with this change I think/hope I’ve fixed my intermittent signal loss.

[Sach]

I keep getting error code 101 so when I restart it's stuck on the BELL FIBE Screensaver.  I'm getting very frustrating because it's been happening the last 2 days

[WelshTerrier]

Good Day.

Have you made any recent alterations or changes in the location near your modem or receiver?

If your receiver displays this message, it is most likely that the wireless receiver transmitter (VAP2500 or VAP3400) has been disconnected or turned off. Verify that you have good signal on your receiver.

When this occurs, you may see a red dot instead of a green signal indicator on your wireless receiver and a message that mentions error code 101 will appear on all channels you try to tune to.

To fix the problem, follow the steps below:

1. Locate the wireless transmitter (VAP2500 or VAP3400) (The unit is most likely located near your Fibe modem, and connected via an Ethernet connection.)
2. Verify that the transmitter is plugged into the Fibe modem via Ethernet cable and plugged into an AC outlet. Also, verify that the power switch on the back is set to the ON position.
3. Verify that the signal from the transmitter is not obstructed
4. Try repositioning the tranmitter to improve your signal on the receiver.
5. If the above steps do not resolve the issue, follow the instructions to pair receiver with the transmitter.

When the transmitter is connected via Ethernet and powered on, the signal to your wireless receiver should be restored automatically within a few minutes.

If it keeps loosing its signal, you should contact Bell TV tech support for further assistance.

Take care.

[Mocat]

i have the same problem too (like over a year now)....they come and check everything....change modem etc...still the same thing. Just get used to the blue screen every now and then. They don't know how to fix it and its common just by reading everyone's comments.

[BellNick]

Hi there @Mocat 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Mocat]

I want to thank @BellNick for looking into my longtime problem and its now fixed. Had the 3000 modem and Nick sent me the Giga Hub modem. Works great now and my signal strength is amazing compared to before. Thanks again Nick.

[Stephenfw]

Strange enough its now November 2024 and I am having a similar issue:

Same connection for years via HDMI cable to my Samsung 4K TV. Sudden freezing. Unplugged, rebooted and even reconnected to my Bell 3000. Also used the virtual repair. Called support as virtual repair recommended. Adjustments made by support remotely, but problem persist. Appointment booked with technician. Subsequently I used another box in my home in place of the 4K box and it works perfectly with no freezing. Do the 4K boxes have an issue? Never had this problem with this 4K box. Maybe bell pushed an update that has caused this issue?

[WelshTerrier]

Good Day.

Thank you for posting your question. In order to assist you, can you please us with some further details?

1. Which Fibe service do you subscribe to? Fibe TV or Fibe TV App?
2. You made mention of switching out 4K boxes? Can you provide us with the model numbers of the boxes you are using? E.g. VIP5662w, VIP7802, VIP2502, Bell Streamer, etc.
3. Are these receivers connected by wireless or ethernet cable?
4. Are there any errors showing up on your modem?
5. Did you power off & unplug your modem as well?
6. Any recent changes in the environment that would block the signal between the modem & receiver?
7. Have you checked the connections between the TV & receiver? Replaced the HDMI cable?

Let us know if there is something further that we can do to assist you.

Take care.

[Tv-Georgetown]

This is ridiculous… the 4K receiver freezes and now loses connection. I have rebooted several times. Called Bell and waiting on service call. Very frustrating!!!!

i keep getting error code 101 . Maybe it time to cancel . Not the first time over the years . 

[BellPatricia]

Good day @Tv-Georgetown  and welcome to the Bell Community 🙂

Do you have multiple receivers with error 101 or does it only happen on the 4K receiver?

How is your receiver connected to the modem?
You can determine the connection by looking at the back of the receiver and checking to see if there is an Ethernet cable running to the modem. 4K receivers connected via Wi-Fi will show Wireless indicators (WI-FI bars) on the front panel.

We also recommend following the troubleshooting suggestions found in this Helpful reply 

Let the Community know if you need any more help.

@BellPatricia 

[Stephenfw]

This was happening primarily on the 4K but what I noticed was that when the 4K went down some of the others did as well. What I did to fix it was to delete the 4K receiver from the 3000 router then re login my 4K. That did it and I haven’t had issues since. Strange enough the 4K did not appear on the list of receivers when I queried all items that were logged on to my 3000. But it work

[Zee1]

I have 4 bell android boxes. Two are hard wired to the modem with Ethernet cable. No issues there. My error 101 was happening on the two boxes that were WiFi connected. I complained and spoke to a tech who said he would send me two signal boosters. I had to argue as they wanted to charge me for them. I don’t own the boxes so it is bells problem not mine. Anyway the problem was solved. If you are able to connect by Ethernet direct to the modem you are further ahead.