Fibe TV: Issues with pixelation

[Basti007]

Fibe tv pixilation with bell android tv box

I have random times when the fibe tv haves pixilation and even a reboot doesn't help what else can I do to resolve this problem? 

[AlexS]

Which box and channels are they? Does it happen to recordings and still occur if you rewind?

[Basti007]

Never had a issue with recordings and when the issue occurs can be on any channel and my hardware is the Bell 7802 (small little 4 inch by 4 inch black box).

Receiver is on the Giga Hub Wi-Fi but tried with a cable and didn't change anything.

[Rawa]

Maybe it requires an update. Bell equipment fails to automatically update at times.  I would contact Bell support and check if software update is required. Good luck. I have had nothing but issues with my bell internet. Hope you can get your issue resolved. 

[Pixelproblem]

My tv is having chronic pixel problems. I have rebooted modem and run the repair, rebooted cable box, still have problems.  I also checked my TV and ran the picture check, it is   n  ot the TV. HELP

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. This is a true peer-to-peer community space; as such, we do not have access to your account or equipment records.

In order to assist you, we need for you to provide us with further specific information & details.

1. Which Bell TV Service do you subscribe to?  Fibe TV, or Fibe TV APP
2. How are you accessing your TV subscription? Bell TV box VIP7802, pvr/receiver, Bell Streamer, mobile device, tablet, other device, etc.
3. Are you using a hardwired Ethernet connection or by way of a Wi-Fi wireless connection?
4. If it happens often, have you tried moving the Fibe TV box to your modem and/or connected it directly with an Ethernet cable?
5. Does it happen only on specific channels?
6. Have you checked out your video settings for the device that you are using?
7. Have you checked for loose connecters & connections between the TV & receiver?
8. Have tried replacing the cable?
9. Are there any obstructions blocking the receiver signal from reaching the modem?

If the problem persists after you have had a chance to review my previous suggestions, you should then contact Bell Fibe TV tech Support at: 1 866 797 8686

Take care.

[SirHomeALot]

I have the same problems with pixelation on the Android TV Fibe TV box. 
It only happens on Fibe TV channels. Not on streaming apps like Netflix. 
When pixelation happens it is temporarily fixed by going to a different channel and then coming back to the one I was watching. However the problem usually comes back soon. 
Rebooting all of the devices (modem etc) doesn't help. 
Cable connections are fine -- other streaming apps don't have the issue. 
My connection speed is excellent -- see screenshot of speed test performed on the Android tv box itself. 
My guess is that it has to do with memory allocation in the fibe tv app, since the problem is more likely to occur when the app has been running for many consecutive hours. 

 

[BellNick]

Hi there @SirHomeALot  
Thank you for your post and welcome to the Community.
Are you able to clarify where this speed test is being done on? Is this a Smart TV with a speed test built into the television, is this an app installed on the VIP7802 you are using?
Is this a Wi-Fi connection or ethernet connection?
Looking forward to hearing back.

[jvf1]

I would like to hear the response to this.

We are having the same issues as described by @SirHomeALot  

Watching a Fibe TV channel for a while (live TV) or on a recorded program we get pixelation, and if we exit out and come back into it, or change channels it will clear up for a while and then start happening again.

[SirHomeALot · Accepted solution]

I was advised to do a factory reset on the receiver and that has indeed solved the problem --- for now. I'll jump back in if it re-occurs. 

To do the reset I went into the device settings menu, and looked for the reset option in the right hand column (device settings > device preferences > About > Factory reset)

[Sbtrav]

 I have the same problem but it only occurs when watching bell Fibe tv.  Changed the hdmi cable.  Receiver and modem Sam as the OP.  Not patchy when watching other streaming apps.  Doesn’t happen on my other tv that is closer to the modem.  

[BellNick]

Hi there @Sbtrav 
Thank you for your post and welcome to the Community.
Does this happen on all channels or just specific ones (if specific ones, can you share which ones)?
Are you able to share how your receivers are connection (ethernet or Wi-Fi connection) and are you able to test both connection types to see if the issue persists?
Have you tried rebooting the receiver?
Looking forward to hearing back.

[Shocked and disappointed]

I've had Bell Fibe TV and home internet since December after switching from the primary competitor. I am shocked and disappointed at how inferior the Bell product is compared to its rival. I am frequently forced to reboot the modem to resolve reception issues; often jumping between channels to resolve pixelation and picture breakup issues, not to mention taking heat from family members for the almost constant inconvenience and annoyance.I've used all the automated tools Bell provides and there is no solution. I'm honestly gobsmacked that Bell hasn't been inundated with complaints from others experiencing the same. What a letdown.

[BellNick]

Hi there @Shocked and disappointed 
Thank you for your post and welcome to the Community.
Are you able to share what the issues you're experiencing with the service's are? Please provide as much details as possible.
Can you share which modem model you have?
Which television receiver model do you have?
Is your connection Wi-Fi or ethernet and have you tested both?
Are you receiving error codes on your modem or TV that you can share?
Looking forward to hearing back.

[RH514]

Well, I think the issue everyone is having has been clearly explained and with much details from many user in this thread! In my personal experience with this problem, it is happening as everyone one else has described. I have the small square bell receiver (with android tv already on it) and connected by wire, directly on the bell Giga hub's port. It is happening when on any channel for a certain amount of time, but it is not happening when streaming on Netflix or other apps. I've tested the connection quality and speed multiple times and by multiple means. This indicates me that the problem comes from the bell tv decoder (perhaps with the decompression of the channel?). When it happens if I switch channel (the channel I will switch to doesn't pixelate since I just changed to it) and come back to the one I had trouble with, the problem is gone. Clearly that indicates that the way bell decoder handles the live video stream is not the same when you just tuned into the channel VS when you have tuned in a dozen minutes or more into the channel. I guess the decoder get's into another receiving mode after a certain amount of time and it is that mode that has problems with pixelation.

The only thing I did not try yet, which seems to solve the problem in the immediate, is to reset the decoder (the bell square that has android tv) 

I will wait to see if someone from bell, that has better knowledge of this bug, could answer here. And if not I will reset the box. But I doubt that the problem will be gone forever, since when we received that equipment when subscribing, the box was already reseted. I'm pretty sure the problem would come back after a certain amount of weeks.

Hopefully, someone serious at bell, can reassure all the user here that it is in investigation or already solved and would give us an appropriate response.