I am jumping on here trying to see what folks have done in terms of getting out of the contract because of the endless hours trying to fix it without any success. I’ve done all the things, reboot everything, check the software update for the tv box, etc.
it seems to be similar to what’s been discussed in this thread. I’m beyond frustrated. The first time it happened I spent hours and I mean the entire evening taking to tech support. It didn’t ever fix the issue and they sent a new tv box.
When the new TV box arrived looked easy enough there was a QR code to install it. Of course it didn’t work and I spent again, hours on the phone and they apparently had major issues with this device because it was not set up so they had to have me go through a bunch of set up.
Worked eventually and had minor hiccups in the weeks that followed. Do all the restarts etc., but eventually it became so bad that I called again. A tech person came to the house, said it was probably interference with the Apple TV box so he moved it farther away. Then he said it was probably the tv which it is not.
then he said probably the cord and replaced the cord. He adjusted the modem settings and it worked for a few weeks.
Here I am again and it is 2:29 pm on a day that I’m waiting for the technician to show up (between 8-5).
this is so beyond annoying I called yesterday to explain that I can’t keep taking days off for their tech people to come. I’ve already used 2 vacation days in 2025 for this nonsense yet I’m being held hostage by the contract (I never was told a contract as I had a door to door new fibe install in my area and she claimed it to be contract free).
So my question is for those who have experienced these pixelation issues. I’ve only had this service barely a year and 6 months of it has been dealing with the pixelation nonsense.
calling gets me nowhere and I’ve called to say contract means nothing because for $100 a month I am paying for the tv portion, to see that it’s just getting worse, calls make zero difference.
Since the equipment clearly has some major issues, anything we can do as a customer?
Pixellation issues aside, I’m equally upset that the sales person who truly sold us on the huge PVR space (no more lost recordings to space), then only months later that went out the window.
I record a show and sorry life happens … thought the huge storage meant that I can watch the shows when I have time and when there is not hockey season lol.
Nope- now Bell has decided that they will automatically delete shows older than 60 days. So I really love that I now have all these shows that have episodes deleted and when watching them on demand, I get to watch all the stupid ads.
Bell has made the service way worse and I absolutely would never have committed to this or ever signed any contract at all for that but they go and change it up in the early part of my service.
Now this pixelation stuff is basically meaning I get to suffer or burn through more of my holidays sitting around waiting for someone to show up. I am not unreasonable, I get the brakes changed…yes general service comes with anything these days. But I’m paying full price for this nonsense and after 2+ hours on the phone yesterday all I received was a crummy $15 a month credit for 12 months and a spike in my blood pressure.
I can’t imagine dealing with this for another year.
Anyone have any solutions?
as it is great for remotely detecting and fixing issues.
