How To articles

Want to get top Internet speed on your gaming console?

Your Internet connection is a key part of your online gaming setup and there’s nothing worse than your Wi-Fi lagging at a critical moment.  If you think your Internet speed is letting you down, go to bell.ca/speedteston your gaming console and run t...

BellDRock by Community Manager
  • 4231 Views
  • 3 comments
  • 1 likes

How to freeze or pause internet access

Freeze or Pause by user profile: Create user profiles for the people who use your Wi-Fi network so you can pause or block Internet access for all a user’s devices at once, rather than one device at a time. Open the Bell Wi-Fi app and log in with M...

Freeze or Pause Internet Access by User_Step 2 and 3_EN.png Freeze or Pause Internet Access by User_Step 7 and 8_EN.png Freeze or Pause Internet Access by Device_Step 4 and 5_EN.png
BellDRock by Community Manager
  • 5570 Views
  • 2 comments
  • 2 likes

Are you getting spam? Here’s how to stop it.

Have you been getting spam emails – messages you didn’t sign up for from senders you don’t recognize? Some try to get you to click on a link or open a document that might be a virus. Others are phishing attempts – ways to get your credit card number...

BellDRock by Community Manager
  • 11014 Views
  • 12 comments
  • 2 likes

How to use Wi-Fi pod connectivity in the Bell Wi-Fi App

Why a device may not always connect to the closest pod You might notice in the Bell Wi-Fi App that devices which are physically closer to a Wi-Fi Pod might connect to the modem or to a different pod. When first connecting to the network, many devices...

Adding_A_Pod_EN.png Locate_Name_Pod_EN.png Deleting_Reconnecting_Pod_EN.png
BellDRock by Community Manager
  • 9217 Views
  • 0 comments
  • 2 likes

How to run a speed test using the Bell Wi-Fi App

  Running a speed test with the Bell Wi-Fi App calculates the speeds you’re receiving in both directions; from the Internet to your device (download) and from your device to the Internet (upload). The stated speed of your internet plan is between the...

Speed Test_Bell WiFi App_Step3_EN.png Speed Test_Bell WiFi App_EN.png
BellDRock by Community Manager
  • 2541 Views
  • 0 comments
  • 1 likes

Internet not working? Try these quick fixes.

It might sound simple, but checking that your cables are connected properly and rebooting your modem really does fix most issues. If you’ve already tried all that, then our Virtual repair tool is a great way to troubleshoot problems with your Wi-Fi ...

BellDRock by Community Manager
  • 31558 Views
  • 1 comments
  • 2 likes

How to view your Bell Internet usage using the MyBell app

To view your Bell internet usage using the MyBell app follow these steps:    1. Launch the MyBell app on your device.   2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If you do not s...

BellDRock by Community Manager
  • 1644 Views
  • 0 comments
  • 0 likes

How to check for Internet outages in your area

We know how important your internet is for work, school and all the connected devices in your home and business. When your internet goes down, you’ll want to quickly understand why so you can get it up and running as quickly as possible. Is it an ou...

BellDRock by Community Manager
  • 46454 Views
  • 0 comments
  • 1 likes

Find and change your Wi-Fi password

Find and change your Wi-Fi password These days we take the concept of our Wi-Fi password for granted. Whether it was set for us when installed or we set it ourselves long ago, there always comes a time when we need to add another device, allow frien...

BellDRock by Community Manager
  • 104153 Views
  • 0 comments
  • 3 likes

Splitting SSID for IOT device configuration

Some IOT devices such as cameras, speakers, robot vacuums etc. only have a 2.4 GHz radio receiver. If your Whole Home Hub (HH4000/Giga Hub, HH3000, HH2000) has a single SSID for 2.4 GHz and 5 GHz broadcast, that means your Home Hub is dual broadcast...

BellDRock by Community Manager
  • 27951 Views
  • 0 comments
  • 4 likes